2727 Fairfield Commons Blvd Reviews

Very courteous and efficient. Had appropriate access to technical information to address our issues. Provided sufficient information to make a decision about further actions. A gentleman at the end of a very long day.

My only concern is the appointment time. I was told someone would call in the morning to narrow the appointment time. I got a call around 10:00 with the message that the appointment would be between 11:30 and 1:00. The technician arrived a little before 2:00.So basically my entire day was spent waiting. There should be a better way of doing this. The technician was great and got the job done, it was just the waiting that was my concern.

Kurt was excellent. He diagnosed issue fast and explained everything to me. I declined service due to the price which was close to the purchase price of the washer. Still cost me the diag fee of $129.

Wasn't necessarily the repairman's fault, but I wanted the appliance repaired. I set the appointment, I was the contact, but he accepted a decline of repair at the home. No one consulted me. I tried to reach a person, but there's no way past the AI interface as the options are too limited to be helpful--no access to a person so the trip fee which could have been applied to the repair is wasted.

Rep was very polite. Would like appearance to be a little bit more professional. Tie up shoe strings, wear shoe covers and belt with pants. Didn’t plug washer back into receptacle. Therefore, did not test Appliance to see if it worked🤔

Service Tech was prompt and very courteous-friendly. Fridge apparently was not repairable. Had water leak and no ice production. Tech had difficulty moving the fridge to access the back. In the process, now the handle for opening the freezer section is loose/wobbling. He attempted to repair the handle..but it remains loose/wobbling. Now I am trying to fix the handle... with no success. That handle was not loose/wobbling before he struggled with moving the unit. I just tried sending you a video showing how much the handle is messed up now. I of course understand and accept service call/diagnosis charge. Appreciated his technical advice. Just disappointed that now the outside handle on the freezer side is defective.

The technician was good,he did the job, my overall experience was terrible, this is my 5th appointment since receiving the part for repair, cancelation after cancelation, while making me sit at home waiting all day was unexceptable while everything they could only give a window of 8 to 5, three of those no call no show

This was the second appointment for a free inspection of my a/c. The first was on May 7. After waiting for the serviceman for 8 hrs, no one showed up and no one called to explain. I needed to re-schedule the appt to May 15. After waiting all day a second time (given the 8a-5p window) the service man arrived at 4, turned the unit on, made sure it worked, checked the refrigerant level, and left after at 4:15. My complaint is that this ‘freebie’ kept me homebound for 15 hours waiting on two service calls and, according to a Sears follow-up email, the service call was listed at $259. I dread any service call that isn’t a ‘freebie.’