2727 Fairfield Commons Blvd Reviews

The serviceman was polite and professional, but was disappointed in the way Sears operated. I had told them exactly what was needed, but they did not order the part. So they wanted him to come back a second time and then charge us $477. So instead we were charged $128 for nothing. Maybe Sears should have an online estimate for a small fee.

Sears is a joke I had a confirmed appointment for 8-10 then they said the tech is late 2-4 then they kept pushing it. It’s now 10pm and they still sending “on there way texts” they wasted my entire day and haven’t even bothered to call me to cancel or reschedule!

Chris is one of the nicest guys. However, Sears has been to my house no less than 5 times to fix my GE Profile Refrigerator and they have put in a new ice maker, a new inlet water valve, a new Tri Valve in the door, and a new motherboard. The refrigerator is still producing NO ICE and on this last visit, my lights are no longer working in the upper part of refrigerator. Although I appreciate the effort they have made and have not charged anything above what the new ice maker cost + labor, it is still not fixed. Unbelievably frustrating company to work with. You can only get a human through the chat feature. Google “how to set up a zoom call with Sears Home Services” and you will see an option for Chat. Good luck!!

We’ve been trying to get someone out to repair our dryer since May 4. Our appointment has either been rescheduled, or no one showed up. What type of customer service is this? Why is it that you can not speak to an actual person? There should be a way that we can contact the service provider scheduled to come for the repair. Not happy at all with the lack of customer service with your company.

Someone was supposed to come out to our house to fix our dryer on Thursday but then they cancelled and rescheduled to Friday. No one came to our house on Friday. We rescheduled the appointment to Saturday and no one came to our house still. WE HAD TO RESCHEDULE AGAIN!!!! The parts for the dryer were mailed to us so the person could fix it but no one shows up. We have had to go to a laundromat to dry our clothes. This is ridiculous and poor service!!!! I want to speak to customer service regarding how upset we are by this. Update 5/20/26: we had an appointment today and then they said that they will be out to our home around 7-8pm(due to having 3 stops ahead of us-lies). NO ONE HAS SHOWN UP!!!! We have tried to talk to customer service and all it is an automated person. WE CAN’T TALK TO A REAL PERSON!!!! No one should use Sears Home Services. They are no good and their workers don’t do their job and show up. We are planning on finding someone else to get the job done. By the way, the number that they give you call when they reply to a negative review is automated. It does not take you to a live person. So don’t call it at all!!!! Update #2 5/30/26: A technician finally came to our home on 5/26/26 to fix our dryer. They claimed that it was working good. We tried our dryer out today…IT IS NOT FIXED!!!!! THIS IS RIDICULOUS!!!! We have basically been without a dryer for a month now and have to keep going to the laundromat to dry our clothes. Sears is most incompetent service ever!!!!

Awful 😖 washer has been down since February.

My experience here tucked. I scheduled an appointment for today between 8am-12n. My update today said the tech would arrive by 11:27 and I would receive updates for any changes. Never came. No updates. Can't talk with a human to see what's going on. I lost a day of work for nothing! Terrible experience! I used to love Sears. Not any more.

Shows up to the house after waiting a week with no heat to have it fixed and states he doesn’t work on Geo. UNBELIEVABLE!!!