2727 Fairfield Commons Blvd Reviews

Unfortunately, I cannot give a positive review on my service. We were given a quote, then the technician went back to see if he couldn’t do a quick fix, but then came back with an even larger cost. The warehouse representative and the technician weren’t professional and the conversation they had made me think that they didn’t know what we actually needed. It felt a bit price gauging or just trying to get us to pay for things we didn’t need. The technician talked in circles when we asked questions blaming the higher fix on “liability”. We ended up just paying the inspection fee and walking away from fixing the dryer. We had another company come out. The fix took 30 minutes and it was one wire that needed a fix, not the whole bundle. This technician also found that the drum was not put back in properly, wires were still disconnected, and screws were misplaced or in the wrong spots. I attempted calling SEARs to make a complaint, but I could only speak to AI. I couldn’t recommend this company in good conscious. What should have been a $150 fix was quoted to us at over $500.00.

Very disappointed with this company. They missed four scheduled or more without any notice or explanation. When the technician Michael finally contact me, I asked a simple question and he was extremely rude, then hung up on me. All he said was, “What it means, it’s what I said.” Completely unprofessional behavior and a total waste of my time. I would not recommend this service to anyone.

He was here 5 min and gone. He made fun of me for calling in a service guy rather than just replacing the unit.

Horrible experience. I've been waiting since September 22 to get a minor repair done to my washer. Here we are October 23 and still no service. Service windows are Horrible and you might as well just have no plans for the whole day. Office communication is Horrible. One person told me I need to reschedule, another told me the tech would be here in an hour. Here i am, 3 hours later, no tech and the representative pretty much just hung up on me.

Company is a joke sets up date to come out and set it up for after 3 and it's even in notes service teck can't read shows up at 1:47 and says they have to reschedule huge joke and or the can't speak English

UPDATE: wasted another hour of my time forwarding information as directed by the response to this post to be told there is nothing they can do so don’t believe the responders comment about this isn’t the service they provide it was further enforced by the person who called me saying it is standard for them to have this “no liability” business model and the fee is non-refundable. Worst experience, do not recommend. We were going to pay the outrageous fees to fix our Kenmore refrigerator but technician required us to sign a waiver that released him from responsibility if he broke anything in the process of fixing it after he explained he would need to YouTube how to do it! Cost us $138.68 and technician didn’t even touch the fridge. Hopefully nobody else wastes their money with these scammers.

Where do they get these people. 5 appointments 3 no shows....my appt yesterday the guy sat in his van behind my house for 40 minutes... sending me emails, that he forged my signature on then didnt even come in or talked to me. He backed up so I would see him drive away. This company is a joke!!! Breaking the law by signing my signature for service. Called my home warranty company, because shocker you cant physically talk to anyone. They called sears and they said I didny have an appt..... listen if they arw going to lie make sure I dont have emails and pictures of your working staring at my house. As well as technician location and appointment updates. This company is awful! Do not use them! Save yourself the trouble.

The service guy kept rescheduling us. We were rescheduled 4 times before they actually serviced us and we still don't believe the service was done. We tried to use our air the other day when it was hot and it did not cool down the house like it did before. I am VERY disappointed with the service this time. The first time they came a couple years ago it was good but this time was the worst service I've EVER received. It is causing me to cancel my warranty service from Cinch as well.

My technician did not show up at my home. We waited 3 hours past the alloted time they said they would arrive. I would not give any stars or recommendations to Sears. Terrible customer service and unreliable technicians. This review is forcing me to give a star to submit my review but respectfully they do not deserve any recognition or mention. Absolute Terrible experience with Sears Appliances every time they are dispatched to my home. I will never use them again.

Very dissatisfied!!!!! The technician did absolutely nothing - he did not remove one bolt, panel, etc. and quoted me over $1,000 to fix it and I asked him how he knew by not even removing anything and he said by his experience. I would like a phone call about this. Very disappointed.!!!!! He was here maybe 15 minutes tops! I am so angry right now!!!