2727 Fairfield Commons Blvd Reviews

We had a technician show for our first appt. He ordered the parts we needed for our stove and also sold my husband a warranty protection that he pays for monthly. The first appt was in May and the parts arrived shortly after that. We have had 4 appts that were no shows (today being the 4th). We have received texts to confirm the appt and texts throughout the day. We then receive a message that the appt needs to be rescheduled because nobody was home. We are right here in our home everytime we receive that text. I definitely do not recommend using this company.

Didn't have a marked vehicle or name tag like I was told. Started working on the dryer without unplugging it and had sparks flying and my electricity flickering. Gave me a very overpriced estimate and when I asked what was wrong he would just give me a basic " it's wiring " answer. Told me numerous times how far he had to drive like it was a big deal. Then when I refused the repair he told me he would give me options and buy it from me for $50. Ended up figuring it out myself and got the part for $30 and fixed it. I would've been fine paying the $130 estimate if he would've at least told me the problem. I will not use this service again

The tech arrived 45 minutes after the texted expected arrival time. After a preliminary/cursory look over my issue, he told me my issue was likely that the circulation was blocked by dirt that was built up around the condenser coils. He cleaned that out. Then said it should be fine. He took the temperature of the two compartments and said things were still cold. I paid him and that was that. Five hours later, everything in my freezer was either melted or defrosted and my fridge was obviously no longer cold! Of course at 7 PM no one is available to help me so I scrambled to save my food from spoiling. I’m VERY angry and disappointed! I paid for nothing!

It wasn't even at the Fairfield Mall as depicted on the website. I have no idea where it is in Dayton, Ohio. Aside from that, I have a 5 year old Craftsman Power Washer only been used 3 times that I need a pump for. Can't find that either. The AI says the partnumber isn't identified. So, how do people get parts for Craftsman equipment?

If I could give zero Stars I would! First appointment no showed me. Second appointment drove past my house while I was in my driveway and took a picture of a neighbor two houses down left sent me a text message saying nobody was home! Never ever use this company for any home appliance repairs they are complete and total garbage!

Revised 7-18-25. We had another company come out to fix my refrigerator. They complete the work and there wasn't a fee because it was covered under warranty. Sears on the other hand tried to charge me $1116.65 for the same thing. Sears technician was over 2 hours late for our 1:33pm estimated appointment. I took off work and waited around all day. Never called. Not impressed with the technician. 1st thing he said was "not an LG". He had to use my stuff because he forgot his. All he wanted to do was sell me an extended service contract. Kept telling me how bad my appliances were. Waisted my whole day for nothing. $138.03 mistake. I tried to respond to your website address and phone number provided by the "response from the Owner". I couldn't get ahold of anyone.

I’ve used Sears before and had great service for a washer. Since then they have switched to an AI customer service. They now spam call, text and email me non stop.

The repairman came to my house on April 11 to repair my refrigerator. I could not have asked for the man to be any nicer. Within in 15 minutes after him leaving we realized the wrong part had been installed, and the refrigerator was still malfunctioning. A new part was sent and a repairman was scheduled to fix the refrigerator again on May 9. Today is May 14 and there is still no service repairman from Sears. I called them, and the first day that they can come is Saturday May 17th. My husband has a monthly service agreement with Sears. They have taken his money, but not given correct service, and then not returned to fix their mistake. This is a total breach of contract. What really screams "scam" is the fact my husband is elderly, and I am disabled. This "service protection plan" genuinely appears to target elderly and disabled individuals. Sears contacted him to buy their plan, he didn't contact them. They purposefully approached him. they take his money every month, and now will not correctly fix this refrigerator. This gives the impression of Robber barons selling snake oil in the 1800's. Age discrimination, and discrimination against disabled persons is against the law, but Sears is doing this and getting away with it.

The technician was very unfriendly. Would not listen to me and wouldn’t answer questions. He did not tell me what was wrong with the dishwasher, just what it would cost fix which was twice the price of the dishwasher.

Technician brought in no tools into my home. Horribly dressed with butt crack showing. No diagnosis under the dryer panel Did not take off a panel to look at anything Told me the cost was $900+ for the button switch and said “I recommend you do not do the repair due to the price being so high” I said ok and told him the cost to come out was stated at time of appointment was $100 the text received this morning said $129. Offered to pay the $100 plus tax as told at time of appointment the technician would not accept less than $129 plus tax $9.09. He sat in the van outside my home in his truck for a bit and left.