Appointment Lookup
802-552-4364
2727 Fairfield Commons Blvd Reviews
Read reviews from customers who used our services at 2727 Fairfield Commons Blvd
Total reviews
299
Average Rating
4/5
He looked more like a homeless person then a professional service man. He told me it wasn't fixable and I got a second opinion which said he was wrong. I think he just didn't want to fix it.He got $129.for doing nothing. I won't be using them again!
Teresa R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1744592817398
Took off work to have my washer fixed. Appointment time was 1-5. At after 6pm, I got a notification that he was on the way. Customer service said they have no control over their techs and the techs determine the price of repair. Cancelled appointment and will be going somewhere else. If you value your time and want someone to respect you, this isn’t the place for you.
Kimberly R,
Customer service response - We apologize for the trouble you've faced, Kimberly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739337926586
Had a refund issued almost a month ago and have yet to see it because they couldn’t repair my equipment. Everytime I call their customer service they add another week onto the date they originally promised me my refund. 0/10. First they told me I would have my refund within 5 business days. Then that changed to 14 business days. Now they are saying 30 business days. Update: here we are. It’s now MARCH 6th and 5 calls to your customer service and 5 false promises later and I still have NOT received my refund of almost $500.00. I would love to hear your response to this SEARS as your technician authorized the refund back to my card and promised with 5 business days on January 21st. Oh and that phone number you provided in your last response sends me to the call center that keeps making the false promises and hasn’t refunded my money.
Matthew D,
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739232980040
Two appts scheduled…..two no call no shows. Unfortunately we paid for the warranty program, otherwise I wouldn’t use the service. Once this appliance is fixed, I plan to discontinue the warranty program.
Dwight F,
Customer service response - We apologize for the trouble you've faced, Dwight. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738282354725
Technician never showed at appt, but yet filled out paperwork saying he did the work. I’d give zero if one was available.
Janet D,
Customer service response - We're really sorry to hear about your experience, Janet. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736467782780
The tech was great but he ordered the parts and they never came. We have been without the necessary parts for over a week. I would recommend the tech but the company
Ann A,
Customer service response - We apologize for the trouble you've faced, Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735733426909
Service is rescheduled time after time. Repairman not in the area to install the parts. Change the date a month out. Still no Repairman in the area. Talk to scheduling will be out there today. No show. Waste of time day after day.
Gary F,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734496912301
BEWARE, the service date you choose means nothing. Received notification at 4pm (in a 1-5pm service window) on the service date that I was rescheduled for 2 days later. The very next day, notified that I was being rescheduled to an even later date. You get no business from me, Sears.
Dillon F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733909064561
No one was here for scheduled appointment. Not Harold or anyone else.
Sandy D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733419751578
No technician showed up. I did call and reported this.
Deborah P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1733037239696
