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2727 Fairfield Commons Blvd Reviews
Read reviews from customers who used our services at 2727 Fairfield Commons Blvd
Total reviews
299
Average Rating
4/5
Our air conditioner needed a new fan motor. Motor was order and repaired in a timely manner. The only draw back was working with the AI messenger. I would have liked to talk to a real person.
Susan C,
Customer service response - Thank you for the review, Susan! We're glad the fan motor was repaired in a timely manner, and we appreciate your feedback about the AI messenger.
Sears Home Services on 1757654675750
Dorothea N,
Customer service response - Thank you for the 4-star rating, Dorothea! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1753232114840
Very courteous and efficient. Had appropriate access to technical information to address our issues. Provided sufficient information to make a decision about further actions. A gentleman at the end of a very long day.
Paul B,
Customer service response - Thank you for the 5-star review, Paul! We're glad to hear our technician was experienced and familiar with your appliance.
Sears Home Services on 1752454884257
Roger S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1748394105577
james L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1744243957044
My only concern is the appointment time. I was told someone would call in the morning to narrow the appointment time. I got a call around 10:00 with the message that the appointment would be between 11:30 and 1:00. The technician arrived a little before 2:00.So basically my entire day was spent waiting. There should be a better way of doing this. The technician was great and got the job done, it was just the waiting that was my concern.
Pat M,
Customer service response - Thank you for your feedback, Pat. We're glad to hear the technician did a great job, and we appreciate your patience regarding the appointment timing.
Sears Home Services on 1743383670688
Kurt was excellent. He diagnosed issue fast and explained everything to me. I declined service due to the price which was close to the purchase price of the washer. Still cost me the diag fee of $129.
Rick D,
Customer service response - We apologize for the concern regarding the cost, Rick. Thank you for your feedback, and we're glad Kurt provided excellent service.
Sears Home Services on 1778677921815
Wasn't necessarily the repairman's fault, but I wanted the appliance repaired. I set the appointment, I was the contact, but he accepted a decline of repair at the home. No one consulted me. I tried to reach a person, but there's no way past the AI interface as the options are too limited to be helpful--no access to a person so the trip fee which could have been applied to the repair is wasted.
douglas F,
Customer service response - We apologize for the inconvenience and communication issues you experienced, Douglas. We recommend contacting us directly so we can address the situation and assist you further.
Sears Home Services on 1765768139621
Rep was very polite. Would like appearance to be a little bit more professional. Tie up shoe strings, wear shoe covers and belt with pants. Didn’t plug washer back into receptacle. Therefore, did not test Appliance to see if it worked🤔
Lionel T,
Customer service response - We're glad to hear the rep was polite, Lionel. We appreciate your feedback on professionalism and will address these concerns to improve our service.
Sears Home Services on 1763429693665
Service Tech was prompt and very courteous-friendly. Fridge apparently was not repairable. Had water leak and no ice production. Tech had difficulty moving the fridge to access the back. In the process, now the handle for opening the freezer section is loose/wobbling. He attempted to repair the handle..but it remains loose/wobbling. Now I am trying to fix the handle... with no success. That handle was not loose/wobbling before he struggled with moving the unit. I just tried sending you a video showing how much the handle is messed up now. I of course understand and accept service call/diagnosis charge. Appreciated his technical advice. Just disappointed that now the outside handle on the freezer side is defective.
John G,
Customer service response - We apologize for the issue with the freezer handle, John. We're glad you found the technician prompt and courteous, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1759113085510
