2727 Fairfield Commons Blvd Reviews

The technician was good,he did the job, my overall experience was terrible, this is my 5th appointment since receiving the part for repair, cancelation after cancelation, while making me sit at home waiting all day was unexceptable while everything they could only give a window of 8 to 5, three of those no call no show

This was the second appointment for a free inspection of my a/c. The first was on May 7. After waiting for the serviceman for 8 hrs, no one showed up and no one called to explain. I needed to re-schedule the appt to May 15. After waiting all day a second time (given the 8a-5p window) the service man arrived at 4, turned the unit on, made sure it worked, checked the refrigerant level, and left after at 4:15. My complaint is that this ‘freebie’ kept me homebound for 15 hours waiting on two service calls and, according to a Sears follow-up email, the service call was listed at $259. I dread any service call that isn’t a ‘freebie.’

We had a microwave that stopped working. They sent someone out to see if it could be fixed or needed replaced. Prior to this a representative on the phone offered us a warranty package that was suppose to cover the cost of a new one by making monthly payments. Not true! The technician told us that they give false information all the time and the warranty was worthless. He never diagnosed the problem and just said it was too expensive to fix. We cancelled the warranty and won’t be calling again.

Technician was knowledgeable and knew what the problem was and fixed it. However he did clean up but it wasn't very good and left dirt and water on my floor. This is not about the technician but I was extremely disappointed in the cost of my repair considering especially that he used no parts. I don't think I will ever call you again. Also, he never told me how much it was going to cost before he did the service. I didn't want to go over $250 including the $119 for the visit, and it ended up being the price I paid for the refrigerator in the first place! I've read all of your reviews and it looks like a lot of people are dissatisfied with your service, your company, and if you had sent me one more email I was going to call your office. You sent me over 11 emails about this appointment. You wanted to make sure I was going to be here for the appointment so you wouldn't miss your money but you didn't care about the money I had to pay for the service which I was not told in advance. What are you going to do about it? Nothing I suppose, I will get an apology just like everybody else, just like every other company, you only care about your money and not mine. When I asked the technician what cost so much, (because he used no parts) he stated that Sears prices are very high! Wow what an employee, saying that about your own company to a customer. Not professional.

They got the date wrong, sat for the whole day.

Technician installed part. After he left I went to check to see if it was getting cold. The temperature level selectors were not working. It was stuck on '0' I called and left a message on the phone number he called me on to let me know he was at my home. I never got a call back. The instructions to the new control board were still in the package that it came in. It had to be programmed in order to work. I went through the procedure on the instructions and then was able to get the settings to move up and down. The refrigerator is cooling now.

I cant really rate an experience where the tech did not keep me in the loop other than for payment. I am truly befuddled as to why I did not receive a call even after reaching out to Choice to complain that the tech ONLY communicated with my tenants. I need to be in the loop and was treated with zero consideration. I am still waiting on a call about my furnace that supposedly needs to be replaced because the part needed for a repair is no longer made. Seems odd to me and because he did not call me, I could not ask follow up questions. The last CHW tech that said my AC could not be repaired, was not correct and I had to pay $800 rather than 12,000 and guess what? It is still working SO, maybe have the tech call me. It would make me very happy to be able to be informed as I should be since I am the home owner. Thank you for the opportunity to leave feedback that ought to improve future service experience with CHW and Sears.

He was able to figure out the issue in less than 5 minutes. He told me that my freezer door would haven't be replaced and an approximate time frame. I got another opinion and found out that the broken wire originally found can be spliced and repaired. No $900 to replace the door(the home warranty company refused to replace the door). Be careful ppl