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2727 Fairfield Commons Blvd Reviews
Read reviews from customers who used our services at 2727 Fairfield Commons Blvd
Total reviews
299
Average Rating
4/5
My experience here tucked. I scheduled an appointment for today between 8am-12n. My update today said the tech would arrive by 11:27 and I would receive updates for any changes. Never came. No updates. Can't talk with a human to see what's going on. I lost a day of work for nothing! Terrible experience! I used to love Sears. Not any more.
Kevin O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775606807867
Kevin O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775521501770
Lucky L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774831791854
Shows up to the house after waiting a week with no heat to have it fixed and states he doesn’t work on Geo. UNBELIEVABLE!!!
Brandon M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774575968921
Danny was polite enough but not knowledgeable about repair, he got his phone out to see how to change the lid switch broke the old one, it didn't fix the problem. Cost me over $500.00 can't get ahold of a person to talk to only AI not happy at all and will never again do business with Sears Appliance Repair again.
Greg K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774575968916
After the appointment, the unit has visible damage, including a misaligned lid, bent edge, missing fastener, and cabinet separation. In addition, the washer now fills with water but will not advance to rinse or spin, leaving a tub full of water. The technician stated the job required two people but completed it alone. Now they've 'closed' out my complaint and have made it difficult for me to get in contact with them, so I hope that they are reading this review. A complaint was filed with my Home Insurance company as well.
Angela J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772584643303
Terrible customer service!! There is no one to contact. It’s all chat bots and automated phone system. If you have any questions or there is an issue you have no way to get ahold of a human. Never again. I am only using local companies for now on. Out $129 diagnostics fee!
Stephanie P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771288630311
The AI assistant concept is useless, my original repair date got canceled after I waited for six hours. I tried to call and speak to someone only to be able to use Ai assistant with prompts that did not allow me to address my issue. Finally on the day the dryer was fixed tge serviceman did a great job but forget to plug the dryer back in
Princeton L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767921832896
I needed a follow up to schedule the actual repair. This could be handled very easily if you could talk to someone. But this a a BOT only company, with no recourse. I will not return to this company.
Kirk F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767744593772
SKIP the hasstle. Automated AI only service. Sceduled. Recived texts & updated times. No show for time. Even got email with "now that repair is complete" ... discount on service plan. Will only reschedule. Phone # given for help is automated line.
Dan R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766975351592
