21182 Salmon Run Mall Loop W Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul M
Eric was great! On first visit what the problems were and fixed them. Give him a nice pay raise.
Customer service response - Thank you for the amazing 5-star review, Paul! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 05, 2024
Nicole L
Awesome repairman. Very knowledgeable and explained everything.
Customer service response - Thank you for your kind words! We're thrilled to hear our technician was able to provide you with such an informative and satisfactory service.
Sears Home Services on July 28, 2024
Bill D
Josh was excellent. Very professional. Provided a full explanation of the problem and solution. Called prior to arrival and arrived on time.
Customer service response - Thank-so for the positive feedback on Josh's professionalism and service. We appreciate you taking the time to share your experience.
Sears Home Services on July 15, 2024
John A
The technician was very cordial and informative on the product I had purchased I I appreciated his service
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with our technician's service and found the information provided helpful.
Sears Home Services on June 27, 2024
Laurana D
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 25, 2024
theresa T
Perfect. Thank you.
Lucy B
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
C B
Called them for a washing machine repair in March. They couldn't fix the machine. I am still waiting for a $300 plus refund 2 months, many phone calls, and a complaint to the better business bureau later. Try to call them and reach a real person always takes hours and they say your request has been forwarded, then escalated. Then still nothing. Someone please get in touch with your customers! Edit 5/14/2025 The number provided yesterday does not patch you through to a live agent and the AI that handles the calls tells you they can help you online. Online all it shows is my order so completed. No options for refunds or notes from the visit or ways to reach out. Tried the chat which starts you off with choices and none of those situations apply to my refund. Still not helpful. They company tried to call me back today (I assume prompted by my better business bureau complaint) and when I picked up and said hello no one answered and we got disconnected. Same thing happened last week and when you call back the number it goes directly to hold music. Last week I waited on hold for just under 2 hours before getting disconnected so when I called called back the number today and got the same hold situation I hung up. What's going on with your lack of available agents? Do better.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 13, 2025
Mike S
Paying for this service on my major appliances ... as soon as I need to use it, no technicians are available ... been canceled on twice with a week to 10 days in between for an INITIAL visit plus a $100 deductible. No prior notice of cancelation. , just a text midway through the day. Would not recommend this service.
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 21, 2025
