Very knowledgeable, respectful, kind, and explain in a way you can understand easily what is going with your machine.

Eric was very knowledgeable. He thoroughly checked our refrigerator. He showed us how we could optimize its performance. Really nice guy!

Josh was both professional & very polite. He gave us extensive care practices and why the dishwasher was not working. He was also very friendly with our pets!!!

We have been contract holder on all 7 of our Sears appliences since 1993..Washing machine went bad April 1. whenwe returned from vacation with 4 week of laundry.Call. Mechanic arrived 2 weeks later and ordered part. Mechanic said to call when part arrived. I arrived in 3 days. Called and got another 2 week appointment. Kept getting reminders that he would arrive between 8AM and 5 PM. for each visit. We sat here all day long. Then by 4:59Pm the mechanic still never arrived. Last Sears notice was 4:46 Pm saying he was still coming. At 5:01 we called and talked to AI voice who said he was no longer working for Sears. and once again gave us a anther appointment in 2 WEEKS. Yeaterdat was May 15 and the ORIGINAL mechanic arrived and install the part in 15 minutes. As a LONG TIME Seats customer. I deserved better treatment than this . The last time my stove went bad it took 4 months and 5 wrong parts that didn't fit before they finally replaced the stove. This was us missing Canadian Thanks giving, US Thanksgiving, Christmas, New Years my Birthday, My wives birthday without a stove. I read my contract and I am entitled to a settlement fot the long service. This washing machine wait cost us in over $35 in laundramat cost plus gas and wear and tear on our car. Plus 3 days of sitting on our hand near a phone waiting for a no show.The only safe one is 30 miles away. Just because we are PAID contract holder and don't have to pay the rediculas fees that a "call in " client will have to pay, should we get poorer service. A neighbor (not a contract holder) got his stove fixed in 4days., We think Sears has gone to POT. since the stores closed. Kenneth Buck

Although no repairs were made by my choice the technician was informative, thorough and complete. Would definitely use Sears again

My tech was fine. He colony fix the washing machine. He apologized took back the part and said it be a couple weeks before I got refunded. I have call your company multiple times to see when the money was coming back. Over $300 im expecting after you take out the 150 service fee. I've called a bunch of times spent hours on hold or trying to reach a live person. Each time im told 20 some days for a refund, then it was escalated, still no word and radio silence. I wasn't trying to repair my broken washing machine becuase I could afford to buy a new one so the length of the time for this refund being well over 2 months now is totally unacceptable. You should tell people hey yeah we can try to fix it but if we cant dont think your gonna get your money back from us any time soon. I've also complained on Google reviews where again I was given the same 1 800 number that doesn't let you talk to a real person.

He fixed our issue and was extremely polite and courteous- we are very pleased

Joshua was great!! Thank you!! He was also very friendly and loves dogs, which we had one.

Joshua called to let me know when the work would be done. He was on time. He was friendly,neat and clean. He did the job in a timely manner and cleaned up afterwards. He was a pleasure to work with. Give him a raise!