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21182 Salmon Run Mall Loop W Reviews
Read reviews from customers who used our services at 21182 Salmon Run Mall Loop W
Total reviews
25
Average Rating
4.2/5
Very knowledgeable and pote
Shawn D,
Customer service response - Thank you for your positive feedback, Shawn! We're glad to hear you found our service knowledgeable and helpful.
Sears Home Services on 1767853912423
Kelly R,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1755044267933
Joel was extremely professional, and gave me helpful advice for my refrigerator
Natasha B,
Customer service response - Thank you for your positive feedback, Natasha! We're glad to hear that Joel was professional and provided you with helpful advice for your refrigerator.
Sears Home Services on 1751502319407
Alicia T,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1745799565512
Arrived early, great communication, honest. Great experience.
Daniel N,
Customer service response - Thank you for your review, Daniel! We're glad to hear you had a great experience with our prompt and honest service.
Sears Home Services on 1740700405112
Service was prompt, courteous and professional. The serviceman was pleasant and very knowledgeable about the appliances. I will recommend this service to friends and family.
A E,
Customer service response - Thank you for your positive review! We're glad to hear you found our service prompt, courteous, and professional, and we appreciate your recommendation.
Sears Home Services on 1738038913331
Ernie I,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1738038863924
Jenna,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1737349521292
Albena T,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1735176591511
Madison G,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1735176591486
Debra K,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1725586751140
John C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1725586751149
Josh was very knowledgeable, thorough and polite.
Roberta M,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Josh provided knowledgeable, thorough, and polite service.
Sears Home Services on 1723772057983
Eric was great! On first visit what the problems were and fixed them. Give him a nice pay raise.
Paul M,
Customer service response - Thank you for the amazing 5-star review, Paul! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1722908117101
Awesome repairman. Very knowledgeable and explained everything.
Nicole L,
Customer service response - Thank you for your kind words! We're thrilled to hear our technician was able to provide you with such an informative and satisfactory service.
Sears Home Services on 1722177628708
Josh was excellent. Very professional. Provided a full explanation of the problem and solution. Called prior to arrival and arrived on time.
Bill D,
Customer service response - Thank-so for the positive feedback on Josh's professionalism and service. We appreciate you taking the time to share your experience.
Sears Home Services on 1721105246520
The technician was very cordial and informative on the product I had purchased I I appreciated his service
John A,
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with our technician's service and found the information provided helpful.
Sears Home Services on 1719475626448
Laurana D,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706220154544
Perfect. Thank you.
theresa T,
Lucy B,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597335
It took 5 visits for my ice maker to be repaired. All together, across 5 visits, I sat at home for about 25 hours, completely unacceptable, and I still don’t know if the ice maker has been repaired! The only reason this got 2 stars is that Joshua is such a nice guy, but it’s unacceptable that I spent so much time waiting for him to come, and to identify the problem, and I still don’t know if it works.
Kristina K,
Customer service response - We apologize for the trouble you've faced, Kristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749514696455
Impossible to schedule an appointment with the AI bot. It keeps telling me there is no one available in my area when I am in the city of Watertown. When prompted to speak with a live person the AI says it's AI only and there are no live people to assist me. Complete waste of time.
Kim M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768881199805
Wow. Tech was great. Ihad 2 weeks of no shows . No notice just dont show up . 24 hours after tech replaced new part NOT 1 ice cube. Am requesting $ i paid up front and you can have your part back. Thank you for wasting 5 weeks in a row for nothing?
Debra R,
Customer service response - We apologize for the trouble you've faced, Debra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751503844608
Called them for a washing machine repair in March. They couldn't fix the machine. I am still waiting for a $300 plus refund 2 months, many phone calls, and a complaint to the better business bureau later. Try to call them and reach a real person always takes hours and they say your request has been forwarded, then escalated. Then still nothing. Someone please get in touch with your customers! Edit 5/14/2025 The number provided yesterday does not patch you through to a live agent and the AI that handles the calls tells you they can help you online. Online all it shows is my order so completed. No options for refunds or notes from the visit or ways to reach out. Tried the chat which starts you off with choices and none of those situations apply to my refund. Still not helpful. They company tried to call me back today (I assume prompted by my better business bureau complaint) and when I picked up and said hello no one answered and we got disconnected. Same thing happened last week and when you call back the number it goes directly to hold music. Last week I waited on hold for just under 2 hours before getting disconnected so when I called called back the number today and got the same hold situation I hung up. What's going on with your lack of available agents? Do better.
NyWhiteChocolate,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747185078272
Paying for this service on my major appliances ... as soon as I need to use it, no technicians are available ... been canceled on twice with a week to 10 days in between for an INITIAL visit plus a $100 deductible. No prior notice of cancelation. , just a text midway through the day. Would not recommend this service.
Mike S,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745297607738
