200 Eastview Mall Reviews

My OTR microwave oven failed in early October and was referred to Sears Appliance Repair by Lowes for repair under warranty by an Assurion warranty. The technician from Sears who came after about two weeks, diagnosed the failure and called the results in to Assurion (or Sears) and was told that the unit was to be repaired and parts were ordered and delivered but I could not get a repair service call earlier than November 12th. This tech attempted to repair the unit but found that the problem was misdiagnosed and the parts ordered did not fix the problem. Now, Assurion has agreed to replace the unit, but I don't know how soon. I have now been without the microwave for at least a month and not sure when I will get a replacement. I am not pleased with the service response time.

The workers, Brett & John before him, were both very helpful and we were happy with their service, knowledge and help. The company, however, seems to rely on a nonfunctional process, which provided wrong info, sent robo calls/emails on wrong day, basically became a no-show because our scheduled appointment was cancelled the day we’d agreed upon and had been waiting for them, etc. overall the most terrible experience!! Less than one star for the COMPANY itself. The employees in direct contact with us as customers were competent. Feedback: Ditch the AI or whatever unhelpful software system is being used, or risk any future repeat customers. I’m not sure we can go through this ridiculous time wasting and stressful process again.

Spent 140 bucks for them to tell me the filter was not GE issued. It was a 3 pack purchased from GE and the other two worked this was the last one in the package. Waste of my time and money to have them come out.

We will never use Sears again. When making the appointment on the phone I asked multiple times how much it would cost and the representative NEVER mentioned a $300/hour fee. She only mentioned the diagnostic fee. I asked if there would be additional costs and she was vague but "no, unless he needed a part and had to come back." So I was very pleased after setting up the appointment. However, I couldn't believe it when I came home and my husband told me how much they charged us for the visit that took at most 30 min. Never again

Unfortunately, I had to wait 2 weeks for the 1st technician to come and diagnose the problem. Parts were ordered for the repair which was another 2 weeks. Tech installed parts- waited 2 days for system reset but fridge/freezer still not working. Techs that arrived were professional, friendly and knowledgeable. Just very disappointed in the time it's taking to resolve the issue.