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200 Eastview Mall Reviews
Read reviews from customers who used our services at 200 Eastview Mall
Total reviews
137
Average Rating
4.7/5
I’m trying my washing machine for the first time since it’s been repaired I come in and the top front corner is all scratched and the door where you put the detergent and other liquids does not fit tight or snug anymore
Rita B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697066
Spent 140 bucks for them to tell me the filter was not GE issued. It was a 3 pack purchased from GE and the other two worked this was the last one in the package. Waste of my time and money to have them come out.
Danielle H,
Customer service response - We apologize for the trouble you've faced, Danielle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743554977705
We will never use Sears again. When making the appointment on the phone I asked multiple times how much it would cost and the representative NEVER mentioned a $300/hour fee. She only mentioned the diagnostic fee. I asked if there would be additional costs and she was vague but "no, unless he needed a part and had to come back." So I was very pleased after setting up the appointment. However, I couldn't believe it when I came home and my husband told me how much they charged us for the visit that took at most 30 min. Never again
Carolina T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664108734
Unfortunately, I had to wait 2 weeks for the 1st technician to come and diagnose the problem. Parts were ordered for the repair which was another 2 weeks. Tech installed parts- waited 2 days for system reset but fridge/freezer still not working. Techs that arrived were professional, friendly and knowledgeable. Just very disappointed in the time it's taking to resolve the issue.
R C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706709807706
