317 Greece Ridge Center Dr Reviews

Patrick did a very nice job and was very friendly

After the original appt, parts were ordered and a follow-up appt was scheduled. BOTH parts arrived. 2 days before the scheduled appt, the AI system advised that one of the parts had not been delivered; and the appt had to be rescheduled. It is IMPOSSIBLE to navigate through the system to talk to a representative or leave a message. The part HAD BEEN DELIVERED and the appt did not need to be rescheduled. I can appreciate that, but what I find unacceptable is that It is IMPOSSIBLE to navigate through the system to talk to a representative or leave a message.

Lg Refridgerator & freezer not cooling barely 3ys old . Called warranty waited 6 days service tech to confirm compressor. Not Sear tech fault he was very nice explained process. That we had to call LG die to 5yr warranty so we wait again for tech 6 more days what ridiculous service why couldn't they just approve to replace instead of this lost so much food. Not happy at all..LG needs to improve the repair process

I had to wait almost 4 Weeks to get my fridge fixed after the 3 repair my fridge finally works sad

I was told the price to repair my washer would be $700.00 and there was a chance something else would need to be repaired. I purchased the part from Samsung for $39.90. Looking at a YouTube video it should only take an half an hour to 45 minutes to install.

The actual repair was fine and Conrad was professional and installed the part in one half hour. He gets five stars and the rest of the experience merits only one star. The cost was exorbitant. Over $200 for a $78 part and $400 in labor for a job that took one half hour. They determined the labor cost up front and I am not sure how they came up with that amount. Although they “waived” the $139 diagnostic fee from the initial visit since I agreed to the repair estimate they probably just added back into the labor quote. I felt like I was in a no win situation, pay the $139 and get no repair or agree to the part and labor price which were both greatly inflated.

The repair person that came was very knowledgeable but the automated service itself needs improvement. They only give 8-5 timeframe. It’s so automated one day I waited 4 hours only for them to cancel and push the date out over 2 weeks. There’s no way to chat with a real person. The technician was great but their system doesn’t have good control over moving technicians around manually to accommodate their schedules. They need more personal control over technicians and not so automated.

He reported to this job but due to a prior service technician screw up our service was unable to be performed. Awaiting feedback to obtain resolution for the prior service tech's action that resulted in our warranty being voided

arrival time means nothing, service person never arrived. There is no way to actually speak anyone on the phone due to EVERYTHING is automated.

Came to repair my washer said it was fixed. Threw a load of laundry in and broke again. Now I have to wait another week for another appointment!