317 Greece Ridge Center Dr Reviews

Came to repair my washer said it was fixed. Threw a load of laundry in and broke again. Now I have to wait another week for another appointment!

Not happy with service. Charged the fee. Look up the code. Parts are not available. Left. Cannot help and charge the fee. It would have make sense if repair was performed and fee was adjusted. Requesting a refund .

The techs were prompt and courteous. However, We are not happy that having provided the make, model, and serial number prior to the appointment that the company didn’t inform us that the machine’s parts were no longer available! That was conveyed by the Technician. Had the company researched the model and serial numbers prior, and informed us as to the unavailability of parts for this model, we wouldn’t have pursued the appointment! No repairs performed!!

Still not fixed n didn’t even put the new parts on

They came out and said I need a whole New motherboard when the dishwasher got Unplugged the guy didn’t even check the power source. Major inconvenience, and the number they leave is for a AI robot which does nothing.

Had a service tech come out to identify an issue with our fridge. Service tech was great and extremely helpful, but I have been unsuccessful in obtaining a receipt for the service charge and a copy of the quote for services requested. You cannot get ahold of an actual person through their service numbers. The fridge is part of a larger electrical issue with the house, so I need these documents to file claims and seats has been completely unhelpful even after I paid for service and I’m just asking for documentation. The automation is great, but not when your automation can assist with simpler paperwork requests

$624.94 for a simple fan on an old Kenmore refrigerator? That's ridiculous! I could have bought a whole new frig for that? I've never felt so misled and deceived. I will never ever use Sears again...

My order got cancelled

Nothing against the tech but your response time sucks. We have a warranty on our hot water tank. It has been in need of replacement over a MONTH. The tech came out on Aug 9th 2 weeks after we called. He stated to myy husband I that the tank needed to be replaced and someone would be in touch a week went by no call, no email. I called again and was told the repair was cancelled. No one knows by whom. Was told the same tech would have to come out again and tell us the same thing he had already said before. The tech came on thurs 29th. Now the waiting game again. My husband and I both work and cant keep taking days off. WHAT HAPPEN TO SEARS!! We loved your service and products. Just terrible now. Anyhow the tech Kevin #1604 is very kind.

Technician was great. Dispatch and communication with the company as a whole is a complete debacle. My washer has been down for 62 days and zero communication from Sears. I’ve tried reaching out To Sears at no avail for the entire time that I was down. Extremely disappointed with the company very impressed with the technician and he did his best to explain what the issue could have been. He was a great ambassador. They’re lucky to have him The only reason why I’m giving them a four star is because I don’t want this to look unfavorably to the technician. He actually did his job and he did it well. But I would never use Sears again. Unfortunately, I’m stuck with the service agreement with them. ***update*** Sears will be coming back again tomorrow the machine repair only lasted for a week and it's broken again this will be the third visit. The first visit was like an evaluation waited 62 days for the repair and for parts to come in. Now I've waited almost 3 weeks for them to come back. Completely disenfranchised with this company ******update**** machine still down,,the ,part that was ordered at 3rd visit was wrong..the 4 th visit was rescheduled at 7 pm on the day of visit...so i had to wait another2 weeks. Sooooo the upcoming visit#5 is on August 28....machine repair process started on 4/2...ooh and machine is now damaged... and can't make this up bro.... changed to 1 star