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317 Greece Ridge Center Dr Reviews
Read reviews from customers who used our services at 317 Greece Ridge Center Dr
Total reviews
165
Average Rating
4.6/5
Tyler did a great job. However we met receipt and are having trouble attaining it . Why can’t they be generated before the technician leaves, as soon as we pay for services?
Adrianna C,
Customer service response - Thank you for the 4-star review, Adrianna! We're glad to hear Tyler did a great job. We're sorry for the inconvenience with the receipt and appreciate your feedback on the process.
Sears Home Services on 1773622707098
Kevin was great. And the fridge is quiet again. Even better, it was still under warranty.
Rita H,
Customer service response - Thank you for the 4-star review, Rita! We're glad to hear that Kevin provided great service and that your fridge is quiet again under warranty.
Sears Home Services on 1770943586975
The technician who arrived to perform the repairs was competent and professional. I really appreciated his work, and am pleased with the service he provided. I am not as pleased with working with the Sears Appliance Repair webpage and chatbot.
Nathan H,
Customer service response - Thank you for your review, Nathan! We're glad to hear you appreciated the technician's competent and professional service. We're sorry to hear about your experience with our webpage and chatbot, and we appreciate your feedback.
Sears Home Services on 1760058647945
Patrick did a very nice job and was very friendly
john S,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1729744112479
After the original appt, parts were ordered and a follow-up appt was scheduled. BOTH parts arrived. 2 days before the scheduled appt, the AI system advised that one of the parts had not been delivered; and the appt had to be rescheduled. It is IMPOSSIBLE to navigate through the system to talk to a representative or leave a message. The part HAD BEEN DELIVERED and the appt did not need to be rescheduled. I can appreciate that, but what I find unacceptable is that It is IMPOSSIBLE to navigate through the system to talk to a representative or leave a message.
Steven F,
Customer service response - We apologize for the inconvenience you've experienced with our system, Steven. Thank you for your feedback, and we'll work on improving our communication process.
Sears Home Services on 1726979447373
Lg Refridgerator & freezer not cooling barely 3ys old . Called warranty waited 6 days service tech to confirm compressor. Not Sear tech fault he was very nice explained process. That we had to call LG die to 5yr warranty so we wait again for tech 6 more days what ridiculous service why couldn't they just approve to replace instead of this lost so much food. Not happy at all..LG needs to improve the repair process
Kathryn,
Customer service response - We're sorry to hear about the frustration you experienced with the warranty process and the loss of food. Your feedback is valuable, and we appreciate you taking the time to share your experience.
Sears Home Services on 1721391586734
I had to wait almost 4 Weeks to get my fridge fixed after the 3 repair my fridge finally works sad
Terri G,
Customer service response - We apologize for the delay in getting your fridge fixed, Terri. Thank you for your patience, and we're glad to hear it's finally working.
Sears Home Services on 1724566870904
The repair person that came was very knowledgeable but the automated service itself needs improvement. They only give 8-5 timeframe. It’s so automated one day I waited 4 hours only for them to cancel and push the date out over 2 weeks. There’s no way to chat with a real person. The technician was great but their system doesn’t have good control over moving technicians around manually to accommodate their schedules. They need more personal control over technicians and not so automated.
Kathleen K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765163550145
He reported to this job but due to a prior service technician screw up our service was unable to be performed. Awaiting feedback to obtain resolution for the prior service tech's action that resulted in our warranty being voided
Susan S,
Came to repair my washer said it was fixed. Threw a load of laundry in and broke again. Now I have to wait another week for another appointment!
Kristy T,
Customer service response - We apologize for the trouble you've faced, Kristy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855787826
