317 Greece Ridge Center Dr Reviews

The repair person that came was very knowledgeable but the automated service itself needs improvement. They only give 8-5 timeframe. It’s so automated one day I waited 4 hours only for them to cancel and push the date out over 2 weeks. There’s no way to chat with a real person. The technician was great but their system doesn’t have good control over moving technicians around manually to accommodate their schedules. They need more personal control over technicians and not so automated.

He reported to this job but due to a prior service technician screw up our service was unable to be performed. Awaiting feedback to obtain resolution for the prior service tech's action that resulted in our warranty being voided

Came to repair my washer said it was fixed. Threw a load of laundry in and broke again. Now I have to wait another week for another appointment!

Not happy with service. Charged the fee. Look up the code. Parts are not available. Left. Cannot help and charge the fee. It would have make sense if repair was performed and fee was adjusted. Requesting a refund .

The techs were prompt and courteous. However, We are not happy that having provided the make, model, and serial number prior to the appointment that the company didn’t inform us that the machine’s parts were no longer available! That was conveyed by the Technician. Had the company researched the model and serial numbers prior, and informed us as to the unavailability of parts for this model, we wouldn’t have pursued the appointment! No repairs performed!!

Still not fixed n didn’t even put the new parts on

They came out and said I need a whole New motherboard when the dishwasher got Unplugged the guy didn’t even check the power source. Major inconvenience, and the number they leave is for a AI robot which does nothing.

Had a service tech come out to identify an issue with our fridge. Service tech was great and extremely helpful, but I have been unsuccessful in obtaining a receipt for the service charge and a copy of the quote for services requested. You cannot get ahold of an actual person through their service numbers. The fridge is part of a larger electrical issue with the house, so I need these documents to file claims and seats has been completely unhelpful even after I paid for service and I’m just asking for documentation. The automation is great, but not when your automation can assist with simpler paperwork requests

$624.94 for a simple fan on an old Kenmore refrigerator? That's ridiculous! I could have bought a whole new frig for that? I've never felt so misled and deceived. I will never ever use Sears again...

My order got cancelled