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6929 Williams Rd Reviews
Read reviews from customers who used our services at 6929 Williams Rd
Total reviews
16
Average Rating
4/5
Queenie B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1764731365936
James J,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1763691457581
The technicians were great
John I,
Customer service response - Thank you for your 5-star review, John! We're happy to hear that our technicians were great.
Sears Home Services on 1762820046106
Great experience and a nice repairman William. Professional and courteous. Great job Sears!!!
Mark D,
Customer service response - Thank you for your 5-star review, Mark! We're happy to hear that William was professional and courteous, and that you had a great experience with Sears Appliance Repair.
Sears Home Services on 1754280527061
Alison A,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1748307954335
Todd is a real asset to Sear Appliance repair. He was honest, professional, took care of the repair in a timely manner, care for our property. I would highly recommend Todd.
Jackie R,
Customer service response - Thank you for your 5-star review, Jackie! We're thrilled to hear that Todd provided honest, professional, and timely service, and we appreciate your recommendation.
Sears Home Services on 1733418512646
Robert (,
Customer service response - A big thank you, Robert, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719550444036
Alex is great. He is informative and patience when you ask him questions.
tieste F,
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717989146401
Kelly C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175126936
Alex was great, he tried all he could, but we will be better off getting a new machine.
Jill M,
Jim was professional, thorough, and repaired our dishwasher as promised.
Jason Y,
Great! Nice person, knowledgeable, work done quickly. Very pleased.
Linda M,
They went totally AI which really is not very customer friendly. You can't actually speak to a person at all. It gave me an appointment between 1:00 and 5:00 changed it to between 4 and 6. Technician called and said it would be way late in the evening before he came so rescheduled for the following day. Oops company knows nothing about this, well at least that's what the AI said. Now I have no appointment! I would never attempt to use this company again.
Kathyrn M,
Customer service response - We apologize for the trouble you've faced, Kathyrn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785371538733
I am very disappointed with the service I received at my home. The technician arrived, went to the area where the dryer was located, and asked what the problem was. I explained that the dryer was not heating. However, instead of performing a proper inspection, he took out his phone and spent time looking up parts without even opening or properly examining the appliance. After that, I was charged $140 with out inspection ..In addition, he told me that the repair would cost approximately $850 for parts nad labor that the dryer supposedly needed, despite not having performed a proper diagnosis. I told him I would not approve that repair because the amount was nearly the cost of a new dryer. In the end, I paid only for the service visit without receiving a professional evaluation or a clear explanation of the actual problem. Later, I called another technician, who determined that the issue was not what I had originally been told. This second technician fixed the problem for a total of $160, including parts and labor. What is most concerning is that I have tried to contact customer service to express my dissatisfaction and obtain an explanation about what happened, but I have not received any response. I consider this experience unprofessional and extremely frustrating. I hope the company takes steps to improve its customer service and the quality of its diagnostic process.
linda M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781569496942
Sears is a complete scam. I had 3 month old ge fridge that was under warranty. Should of never been charged. I contacted a lawyer.
Jason T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771288630265
It was a nightmare to get a Sears repair technician to come out it's been three weeks and still counting had taken time off of work three times only to keep getting rescheduled they kept transferring me to AI and other places I had to pay in full up front now they keep kicking the can down the road still waiting 😔
rose C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751418891900
