1401 Route 300 Reviews

No one ever came to fix my washing machine

If I could do a negative 30 I would. I had to give it a star. The repair man Shawn had a oh well care less attitude. They spilled large amounts of water on my laundry room floor and didn’t ask for anything to Clean it up. When I spoke to him on the phone he dismissed me and left. Told me the washer was working and it’s not. I’m disgusted with this service and the human that was here at my house today. I want to talk to a supervisor and discuss next steps. This is disgusting. When I tried to call customer service there is no person. I asked for a number to his supervisor he told me to speak to Jason. Gave me an automated number. I have never had to Deal with such unprofessional people in my life. To add to the situation I tried for 6 hours to reach a person that would help me. They kept sending me to other departments. I spoke with 13 people and called 4 different numbers only to continue to be transferred to another department. The people that answer the phone are from South East Asia, there is no complain department, there are no supervisors, there is no other recourse. I tried calling corporate and it went back to the same number I’ve been calling. This is a SCAM, buyer be ware. Stay far away from this company, do not get sucked into the poor excuse of a business. There is no customer assistance. Stay far away from Shawn, if you have him come to your door as the repair man don’t let him in. He went into my bathroom for a long time without asking then sat on the stairs scrolling his phone while the apprentice did something that caused water to flood my laundry room and travel to the hallway. They were not trained. Awful experience. They are sorry under my review posted a picture of the response when reaching out on messenger. It’s unbelievable the lack of response from this business.

The worst company I have had to deal with in a very long time. Sears does not show up for appointments, they mislead about times and I wasted a full day with 5 different times (8am to 10:15 pm) they would come and no one shows up. On the sencond appointment day they showed at 5:30 and they didnt fix the central A/C unit. I only gave them 1 star because I could not post this with no stars Please be aware

My washer was not draining. I called Sears because I thought a repair person associated with a reputable company would be more trustworthy than an independent person. Sears sent someone to analyze the problem. He concluded that the pump was faulty. A part was ordered and a repair was scheduled once the part arrived. Six days after the first visit a repair man came to replace the pump. He did so. He told me that replacing the pump would not fix the problem--though he had replaced it and charged me over $350 to do so! He told me the problem was actually a clogged drain pipe. I asked if the pump was even damaged. He assured me it was and showed me the pump which he had taken apart. At the time I had a very strong feeling he had damaged the pump purposefully once he realized it was not the problem. The pump appeared fine on the outside. The technician had opened the pump himself and claimed an interior component was damaged. He urged me to fix the clogged pipe before restarting the washer or I'd have the same problem. I snaked the pipe. I ran water through it. I reattached all the hoses. I ran the washer without clothes, it worked fine. Once I put clothes in and ran it it stopped and had the same initial problem it had previously exhibited and displayed the same error code. I replaced the the clogged pipe and put everything back together. The washer ran beautifully. I believe the only problem the washer ever had was the clogged pipe; a problem I fixed myself for about $40. I think I was charged over $350 for a part and service I did not require. I would not recommend Sears repair service. I found their repair people to be potentially corrupt and most likely their organization to conspiratorially/institutionally corrupt.

My Sears Kenmore HE Washer was purchased in Oct 2011. It stopped working a few weeks ago and I called Sears for service who visited 3 times and tried to repair the machine. Unfortunately the results were repeatedly unsuccessful so I went out and purchased a Speed Queen from a local vendor out of frustration. Not having the use of a washer for a few weeks is not acceptable to a modern family! Throughout the ordeal I learned that the High Efficiency Machines have a short life ( 5-6 years) and in spite of the competitive price will cost more in the long run due to service requirements. I am unhappy at having spent $260 fore service and have nothing to show for it. I called Sears and asked if they would apply the money towards a new washer and they told me they could not. I have a few other Sears appliances (dryer, stove, refrigerator, lawnmower) and have lost my confidence in the brand. Unless I get reimbursed for lack of service I will not be a return customer. JAF Cornwall on Hudson NY.

The technician was very nice, but my dishwasher stopped draining again 2 days after his visit. I have to wait over 10 days for another technician to come and fix it.

I'm still waiting for a followup appointment. My preveiously working furnace is now not working. The followup appointment yesterday was cancelled after the tech was supposed to arrive. This was a normal maintenance call, covered by my contract, the technician was knowledgable, on time and seemed to do a good job. My furnace had been working perfectly and stopped working 8 hours after he left. It will be a week before anyone can come an look at it. I don't mind waiting for an appointment to do general maintenance but a week without a furnace in the middle of winter is unacceptable.