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1400 Union Turnpike Reviews
Read reviews from customers who used our services at 1400 Union Turnpike
Total reviews
106
Average Rating
4.6/5
J L,
Customer service response - Thank you for the 4-star rating, J! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1709482909614
He was a bit grumpy made too many comments
Shipra G,
Customer service response - We apologize for the technician's demeanor, Shipra. We appreciate your feedback and will work on improving our service.
Sears Home Services on 1754523996721
Kenny L,
Customer service response - Hi Kenny, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1722178210846
1. Two visits, both greatly exceeded reasonable estimat ed arrival time; not Hector's fault, end of routing. 2. Actual fee doubled average fee, denying customer fix-or-buy decision. 3. Second visit requireed because correct replacement part was unavailable, despite customer having provided timely model and series information.
Allan A,
Customer service response - Thank you for providing your feedback. We sincerely apologize for the delays and the challenges you encountered with the pricing and part availability; your experience will help us improve our service.
Sears Home Services on 1721962628748
It took 2 1/2 months to complete my service request. Diagnosed incorrectly initially. Then refurbished parts were ordered which were unacceptable. Then we received new replacement parts. It felt like a game I wasn’t enjoying.
Eileen P,
They overcharged for service
Hiren S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1753066523485
Had 8-12 window and came at 3 then computers were down and didn’t have part to fix
Kristi D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283281266
Ice not coming Can you send different person who can fix
Vasudeva M,
Damaged hardwood floors and did not dispose of old parts
Kathryn B,
Customer service response - We apologize for the trouble you've faced, Kathryn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781483776429
The machine we speak to set up appt doesn't work. It gave the tec the wrong name and address for yesterday's appt. I wasted a half day waiting and the tec was giving the wrong info. You still have my info incorrect. Never will be calling you for service again. What kind of service are you providing. Unbelievable you can not speak to a live agent.
Gandolfa C,
Customer service response - We apologize for the trouble you've faced, Gandolfa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747886373915
