1400 Union Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Allan A
1. Two visits, both greatly exceeded reasonable estimat ed arrival time; not Hector's fault, end of routing. 2. Actual fee doubled average fee, denying customer fix-or-buy decision. 3. Second visit requireed because correct replacement part was unavailable, despite customer having provided timely model and series information.
Customer service response - Thank you for providing your feedback. We sincerely apologize for the delays and the challenges you encountered with the pricing and part availability; your experience will help us improve our service.
Sears Home Services on July 25, 2024
Eileen P
It took 2 1/2 months to complete my service request. Diagnosed incorrectly initially. Then refurbished parts were ordered which were unacceptable. Then we received new replacement parts. It felt like a game I wasn’t enjoying.
Kristi D
Had 8-12 window and came at 3 then computers were down and didn’t have part to fix
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 24, 2024
Vasudeva M
Ice not coming Can you send different person who can fix
Gandolfa C
The machine we speak to set up appt doesn't work. It gave the tec the wrong name and address for yesterday's appt. I wasted a half day waiting and the tec was giving the wrong info. You still have my info incorrect. Never will be calling you for service again. What kind of service are you providing. Unbelievable you can not speak to a live agent.
Customer service response - We apologize for the trouble you've faced, Gandolfa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 21, 2025
Aissa L
If I could give zero stars I would. 7 months and 3 days waiting for dishwasher and your repair service can’t install a dishwasher. Who delivers a dishwasher after 6 months of waiting and doesn’t install it? You are beyond pitiful and your customer service is appalling.
Customer service response - We apologize for the trouble you've faced, Aissa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 17, 2025
david Z
Didn’t fix my issue
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
Lydia E
The technician Romany is not qualified for this job. He called it a water pressure problem and the lining of the water heater is torn. Sears has to do better than that with better experienced technicians
Customer service response - We apologize for the trouble you've faced, Lydia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 06, 2024
Betty J
It’s going on 4 months waiting for parts and now I was told they’re still looking for a part and to wait another week to see if they find it! NOT HAPPY WITH THIS NEW CONTRACT
Customer service response - Thank you for taking the time to bring this to our attention, Betty. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 28, 2024
Gracie R
This man appeared angry, from the second he walked in the door and appeared to have very little interest in providing me service. I told him that my burner wasn’t working properly, and he, oddly, laughed at me. He said he could not fix my cooktop. He then got angry and told me he was going to send the previous service men to look at this. He suddenly left and and slammed my front door on the way out.
