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4 Smith Haven Mall Reviews
Read reviews from customers who used our services at 4 Smith Haven Mall
Total reviews
484
Average Rating
4.8/5
Avarice was absolutely OBNOXIOUS
I have been in Retail Management for 40 years; I have not ever experienced the poor experience I've ever had has been w/Sears Washing machine Techs. This guy was Rude & abrupt when I kindly asked him to put booties on. He yelled at me stating if I wanted booties on I should have them available to him! Are you kidding me; he was so abrupt, rude, obnoxiously unprofessional & treated me very poorly ever since that point. He was singing in some for of Arabic & ignoring what I was stating to him. The water in the machine accumulated during rinse cycle & didn't rinse out leaving clothes soaking/dripping wet as well as the machine knocking hard around spin cycle. When Alessandro came in 2/11/24 he ordered parts which were no longer available & that's why the machine is yet to be repaired! It needs to be replaced. This guy was so nasty I will never ever allow him near my house again. I wouldn't even give him a 1/4 of a star.
Danielle S,
Wading River, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735946128778
gas leak
Most terrible experience- after 7 days of waiting to find out that the technician can't fix the problem and have to get another company to do it.
Ijaz B,
Mastic Beach, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724362718144
Rudest rep I've ever met
This tech rep was the rudest person that I've ever met in my life! Got nasty with my wife and then once I got home was equally nasty! Almost told him to leave our house. Also heard him speak to a rep at the warranty company as she told him to not raise his voice at her and hung up on him. Shocked that he's employed by anyone!
John T,
Saint James, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708126159822
Oven died
Just to let you know: the oven doesn't work. I need to get this done properly, please
Sildeth S,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1706309355308
Rotten technician
Arrived at 12pm, appointment was 2:38pm, due to a typo by Sears I never received email estimate and he treated my Wife as a sub human. Discusting, New York is not a 3rd world country
Pradeep Kripalani,
Medford, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699570294835
Horrible attitude
The technician had an attitude the minute he walked in the door as if it was an imposition to come to our house to look at the fridge. When he found out what needed to be done, he told us WE had to order the parts and pay for them and then he would come back and install them. Completely and utterly unprofessional.
BK,
Long Island, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278528395
Mini split
I never got a text message or voicemail saying they are on their way. 1st appointment was canceled last minute. This was the 3rd time in a year the 1st appointment was canceled last minute. I lost time and money missing work all 3 times. Only a visual inspection
Dan B,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146264570
Do not use A &E for your appliance repair
Today was the 3rd visit by the same repair man to fix my ice maker. Put aside having to take 3 days off from work for the repair, there is still no ice. Both parts that were ordered should have been installed at the last repair not between 2 repairs. Repair man raised his voice at myself and my husband because of our frustration that he was giving us no guarantee that the problem was fixed. Called PC Richards and said this repair man and his company A&E were no longer welcomed at our house.
James M,
Selden, NYCustomer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628255257
Unsatisfied Customer
Awful. Parts were back ordered. When parts came in it was difficult to schedule the appointment. Waited for 3 entire days to get ice maker fixed and it still doesn't make ice
James M,
Selden, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860443447
Terrible Service
I am contacting NYS Dept. of Consumer Affairs to file a complaint. I will also use social media to share the horrific experience I had with your company. I had 3 visits from your technicians in two weeks. Duval came twice. The freezer was not keeping the food frozen.On the first visit, he claimed my house was too warm and lowered the temperature of the freezer. He said that would correct the problem. It did not. On today's visit, he waved a thermometer around, barely opening the freezer door, and said GE no longer made replacement parts for my model. Therefore, he could not fix the refrigerator. Since he did not examine the freezer during either visit, I don't know how he could make that determination. I am horrified that I signed a service contract with your company and will question NYS about what I can do to terminate it. I have contacted another service company. They told me that GE still stocks some replacement parts but if they don't stock the one my refrigerator needs, they will use a "universal" part. It seems Duval should have known this. To say I am unhappy and disgusted with your company is an understatement!
Marylin V,
Mount Sinai, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159327643