Unfortunately the AI system leaves much to be desired! Despite significant details on my part regarding the issue, there was no parts on the van! Using UTube, I had a sense of the problem but that was not explored since the van didn't have back up part! Why? Why ask questions before hand and then show up minus any potential parts. Alex was pleasant and tried to encourage me taking out a service policy. Why? I wasted my time, postponed an appointment to be available but only one of us actually was in this situation. NOT sears!

The technician was knowledgeable and very helpful. He diagnosed the issue quickly and set up a follow up with the parts ordered.

Robert was very knowledgeable and helpful. I appreciate how he was very careful and clean.

He was Excellent. He was personable and skilled, an excellent representative for your company.

Knowledgeable, friendly, clean and efficient. Couldn't have asked for more.

Alex was courteous, polite and knowledgeable. Thorough and sufficiently solved the issue.

Alexander was kind and efficient and helpful and very quick

Polite and efficient. He answered my questions about the service.

The technician provided excellent customer service and was very knowledgeable throughout the process.