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4 Smith Haven Mall Reviews
Read reviews from customers who used our services at 4 Smith Haven Mall
Total reviews
484
Average Rating
4.8/5
Refridgerator repair
I really feel that I was overcharged for this repair--the labor charge was very high!!! You were here in Oct. and did not properly fix the problem.So now I get charged so much ---I feel like I have been robed!!! The only reason that i agreed to fix it was because I need my refridgeraor for Thanksgiving---
Angela D,
Blue Point, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1700605897337
Rude but knew his job somewhat
He was extremely rude and I had to confront him about the way he spoke even though he seemed to do a good job. Unfortunately, the issue still exists with my refrigerator and he did not solve it. We do not plan on recalling your company again for future repairs
J D,
Central Islip, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696887099522
Refrigerator
Refrigerator has been making noises off and on. Played for technician, didn't attempt to trouble shoot at all. Told him the water dispenser is now putting out warm/hot water. He said that's normal and can happen. Told us to contact PC Richards for one of their technicians. Glad we waited around all day for this useful information
John A,
S Setauket, NYCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692478016931
Not the best
We waited a little over 2 weeks for 3 parts to be delivered only to be told on the 2nd visit there was a wire unplugged. The tech was great but I feel like that could have been found on the first visit, I was without a dryer for 2 1/2 weeks.
Myles F,
Lindenhurst, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691797530972
Frdgidare
Said it was fixed butIce maker not working after he left
Claudia C,
Sayville, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575813052
Awful
This was the fifth visit to get my ice maker fixed. Guess what? It still is not working.
Regina R,
Ronkonkoma, NYCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778632417632
Horrible experience
Technician not capable whatsoever did not even diagnose problem had to arrange for new technician just to diagnose properly. Would never have same technician back in my residence.
Stacey M,
Mount Sinai, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158956165
Awful
Your automatic response telling me to call the customer service number is comical. When you call there (India) no one can help. They tell you that they will pass you along to a supervisor and then leave you on the line forever. Do not use Sears home services for your repairs. They called around for a compressor and when the technician arrived the compressors was in an open box. Two and a half years later the compressor is not working and they want me to pay again to have another one installed.
Barbara A,
Nesconset, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753392774049
Horrible experience
After sharing my horrible experience with this service , I was asked to call the 800 number which I have done numerous time. You can't get a live operator if your life depended on it!
Sebastiano B,
Blue Point, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749074656961
Refrigerator repair
I had some freezing in the freezer and a buzzing—probably a fan. Your guy came, broke up some ice in the rear and it stopped temporarily, then started agin. Then you sent Avarie. He said I needed parts to fix it. I paid over $750.00. Another repair guy installed the part two days later. Fixed temporarily again. I called and Avarie came for a second time. He claimed it was a different problem. I said I relied on you. "Your repair was unsuccessful and now you want more money." The appropriate thing for Sears to do is to refund the money paid for both the first visit and the second visit. Thank you Michael Corcoran
Michael C,
Great River, NYCustomer service response - Thank you for sharing your feedback. We understand your concerns regarding the cost breakdown and apologize for any confusion during the approval process. We strive to be transparent with our pricing, and we’ll make sure to review this situation with our team to ensure clearer communication in the future. Please feel free to reach out to us directly if you'd like to discuss this further.
Sears Home Services on 1747690161559