1020 Center St Reviews

Technician was great! The scheduling was horrible. Each appt was set 3 times for an 8a-5p arrival. Each time contact was made after 5p - sitting home all day waiting for tech. They need to do better.

All good

Great tech!

After several weeks of waiting, my ice and water work. Thank you.

The technician was knowledgeable, ordered the heating element part and the oven was fixed within 10 days. Sears as usual did not do well. Reminder phone call came the morning of the appointment rather than the day before saying my appointment was for ”tomorrow “. Said the tech was on his way when he wasn’t. He called me 30 minutes later and said it would be about 30 minutes, so a hour later. Very poor customer service. Giving Sears 9 hrs to show up is ridiculous. A definite 2 hr window would be more customer friendly. The possible time is given by 7AM after I have gotten up much earlier than I usually do in order to be available at 8 AM. Think of your customer instead of your needs!

The service take was fine. The issue is with the service and getting an appointment that is kept. Impossible to talk to a human. I would give the tech a 5. However the company I'd give about a2.

Washer repair. I am disabled and in a wheelchair. Servicemen installed stabilizers, started empty washer and left in 30 minutes, saying washer was "fixed." When cycle ended I used stair glide and went down to check. Washer was empty and had been left half a foot away from the sink. I started a load and when done, wash was still so damp, it needed two FULL cycles of 45 minutes each to DRY In dryer: exactly as before "repair." VERY UNHAPPY WITH "REPAIR" AND THE WAY WASHER WAS LEFT OUT and MOVED! I LIVE ALONE, AM DISABLED AND CANNOT MOVE WASHER BACK TO ORIGINAL POSITION!! "SERVICE" DEFINITELY NOT WORTH PRICE OF EXTENDED WARRANTY

The repairman came and installed the parts but the dryer still does not heat.

The workers have no knowledge on smart washing machines. They try to charge you everytime they come back when they can't even fix the machine. I was charged over 400.00 for a part that was not needed.

Long story short, I contacted sears. They sent a repairman. He had to order the part. They required me to pay up front. The part came in, they installed it. It was the wrong part. They ordered a new part. It never came. They showed up 3 weeks later...still no part. They refused to answer my call or texts and I could see he was reading them. They finally show up but still no part. He said he would refund my money and when I asked for a business card he would not give me one. Very unprofessional and became almost threatening when I took a video picture of his truck. There is no way to contact Sears. I am still out 710.00. I will be seeing my lawyer.