1020 Center St Reviews
Showing most recent reviews from verified customers of Sears Home Services
diana W
Very pleasant and very professional.
Customer service response - Thank you for your kind words; we're thrilled to hear you found our service pleasant and professional.
Sears Home Services on June 26, 2024
Norman W
Provided excellent service and answered all our questions. Very friendly.
Customer service response - Thank you for your kind words and for acknowledging our commitment to excellent service and friendliness. We're here to answer any future questions you may have!
Sears Home Services on June 16, 2024
Dennis J
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Rob C
Bernard was GREAT!!
Customer service response - Thank you for your review! We appreciate your positive feedback about Bernard and the service he provided.
Sears Home Services on January 28, 2024
Rose Z
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 23, 2024
A C
Quick, polite, thorough...and my fridge is working again!
Customer service response - Thank you for leaving such a positive review for Sears Appliance Repair. We are glad to hear that our team was able to quickly and thoroughly fix your fridge, and we appreciate your kind words.
Sears Home Services on February 08, 2024
Cc R
Technician was great! The scheduling was horrible. Each appt was set 3 times for an 8a-5p arrival. Each time contact was made after 5p - sitting home all day waiting for tech. They need to do better.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 23, 2024
Charles R
All good
Customer service response - Thank you for your review, Charles! We're glad to hear everything went well.
Sears Home Services on November 27, 2024
Ruth S
The technician was knowledgeable, ordered the heating element part and the oven was fixed within 10 days. Sears as usual did not do well. Reminder phone call came the morning of the appointment rather than the day before saying my appointment was for ”tomorrow “. Said the tech was on his way when he wasn’t. He called me 30 minutes later and said it would be about 30 minutes, so a hour later. Very poor customer service. Giving Sears 9 hrs to show up is ridiculous. A definite 2 hr window would be more customer friendly. The possible time is given by 7AM after I have gotten up much earlier than I usually do in order to be available at 8 AM. Think of your customer instead of your needs!
Customer service response - Thank you for sharing your experience with Sears Appliance Repair. We apologize for any inconvenience caused by the scheduling and communication issues. We appreciate your feedback and will take it into consideration to improve our customer service.
Sears Home Services on January 31, 2024
Bridget A
Could not fix anything, but it cost me $300 just to look at them 😡. I finally asked if he could repair/fix anything??? He really couldn’t answer the question.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 05, 2025
