1020 Center St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rob C
Bernard was GREAT!!
Customer service response - Thank you for your review! We appreciate your positive feedback about Bernard and the service he provided.
Sears Home Services on January 28, 2024
Rose Z
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 23, 2024
A C
Quick, polite, thorough...and my fridge is working again!
Customer service response - Thank you for leaving such a positive review for Sears Appliance Repair. We are glad to hear that our team was able to quickly and thoroughly fix your fridge, and we appreciate your kind words.
Sears Home Services on February 08, 2024
Susan C
Couldn't fix my issue.
Customer service response - Thank you for your review, Susan! We're sorry to hear that we couldn't fix your issue. Please contact us directly so we can assist you further.
Sears Home Services on July 16, 2025
Cc R
Technician was great! The scheduling was horrible. Each appt was set 3 times for an 8a-5p arrival. Each time contact was made after 5p - sitting home all day waiting for tech. They need to do better.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 23, 2024
Charles R
All good
Customer service response - Thank you for your review, Charles! We're glad to hear everything went well.
Sears Home Services on November 27, 2024
Judy S
After several weeks of waiting, my ice and water work. Thank you.
Customer service response - We apologize for the long wait, Judy. We're glad to hear your ice and water are working now, and we appreciate your patience.
Sears Home Services on July 30, 2025
Ruth S
The technician was knowledgeable, ordered the heating element part and the oven was fixed within 10 days. Sears as usual did not do well. Reminder phone call came the morning of the appointment rather than the day before saying my appointment was for ”tomorrow “. Said the tech was on his way when he wasn’t. He called me 30 minutes later and said it would be about 30 minutes, so a hour later. Very poor customer service. Giving Sears 9 hrs to show up is ridiculous. A definite 2 hr window would be more customer friendly. The possible time is given by 7AM after I have gotten up much earlier than I usually do in order to be available at 8 AM. Think of your customer instead of your needs!
Customer service response - Thank you for sharing your experience with Sears Appliance Repair. We apologize for any inconvenience caused by the scheduling and communication issues. We appreciate your feedback and will take it into consideration to improve our customer service.
Sears Home Services on January 31, 2024
Bridget A
Could not fix anything, but it cost me $300 just to look at them 😡. I finally asked if he could repair/fix anything??? He really couldn’t answer the question.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 05, 2025
Dan W
Technician didn’t call with an ETA and claims to have called but no missed calls. Still billed $115. There is. O way to Call anyone from the company-all one way communication. The last information we had received said there would be a delay as parts were ordered. Then a text 4 minutes before they knocked on the door and no call.
Customer service response - We're really sorry to hear about your experience, Dan. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 24, 2025
