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1020 Center St Reviews
Read reviews from customers who used our services at 1020 Center St
Total reviews
138
Average Rating
4.6/5
Couldn't fix my issue.
Susan C,
Customer service response - Thank you for your review, Susan! We're sorry to hear that we couldn't fix your issue. Please contact us directly so we can assist you further.
Sears Home Services on 1752716157192
Technician was great! The scheduling was horrible. Each appt was set 3 times for an 8a-5p arrival. Each time contact was made after 5p - sitting home all day waiting for tech. They need to do better.
Cc R,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1734934575538
All good
Charles R,
Customer service response - Thank you for your review, Charles! We're glad to hear everything went well.
Sears Home Services on 1732690941711
Great tech!
George N,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772670429215
After several weeks of waiting, my ice and water work. Thank you.
Judy S,
Customer service response - We apologize for the long wait, Judy. We're glad to hear your ice and water are working now, and we appreciate your patience.
Sears Home Services on 1753924887305
The technician was knowledgeable, ordered the heating element part and the oven was fixed within 10 days. Sears as usual did not do well. Reminder phone call came the morning of the appointment rather than the day before saying my appointment was for ”tomorrow “. Said the tech was on his way when he wasn’t. He called me 30 minutes later and said it would be about 30 minutes, so a hour later. Very poor customer service. Giving Sears 9 hrs to show up is ridiculous. A definite 2 hr window would be more customer friendly. The possible time is given by 7AM after I have gotten up much earlier than I usually do in order to be available at 8 AM. Think of your customer instead of your needs!
Ruth S,
Customer service response - Thank you for sharing your experience with Sears Appliance Repair. We apologize for any inconvenience caused by the scheduling and communication issues. We appreciate your feedback and will take it into consideration to improve our customer service.
Sears Home Services on 1706710310565
The service take was fine. The issue is with the service and getting an appointment that is kept. Impossible to talk to a human. I would give the tech a 5. However the company I'd give about a2.
Laura B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755571403586
Long story short, I contacted sears. They sent a repairman. He had to order the part. They required me to pay up front. The part came in, they installed it. It was the wrong part. They ordered a new part. It never came. They showed up 3 weeks later...still no part. They refused to answer my call or texts and I could see he was reading them. They finally show up but still no part. He said he would refund my money and when I asked for a business card he would not give me one. Very unprofessional and became almost threatening when I took a video picture of his truck. There is no way to contact Sears. I am still out 710.00. I will be seeing my lawyer.
David,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771892269007
They went to the wrong house. No call was made to be able clarify that they were at the wrong house. Waited all day and still need my fridge fixed. A simple call should have been made.
Katrina M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765163550174
The Techs do a good job, but SHS is horrible to communicate with, and over charge for parts and service. If I didn't have a warranty the parts and service was $1200. Diagnosis they charged $139, and tech did not test anything to confirm the issue. It was a guess from experience. Worst part, you can't ever talk to a human. Everything is AI, and no communication for issues.
Paul E,
Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758674629815
