1020 Center St Reviews

If I could give zero stars, I would. A technician showed up to “fix” the issue—was in and out in 15 minutes flat—and surprise, surprise: the problem wasn’t actually fixed. It was a glorified glance and a shrug, followed by a jaw-dropping labor charge that no one can explain. I asked for a breakdown of the rate and got vague nonsense that sounded like it was made up on the spot. Tried reaching out to customer service to get some clarity, and was handed a bogus email address that bounced back immediately. The only “support” available is an AI chatbot that loops you through canned responses and dead ends. No human, no accountability, no resolution. So let me get this straight: • You sent someone who didn’t fix the issue • You charged me a premium for 15 minutes of nothing • You gave me a fake contact • And now I’m stuck talking to a robot? This company clearly values speed over substance, and profit over integrity. Save yourself the headache and look elsewhere—unless you enjoy paying top dollar for half-baked service and ghosted follow-ups.

Repair person never showed up

Good work bud your prices are ridiculous. Over $100 for a $20 part online. He worked on my dryer for 20 minutes & charged me over $300 for labor. Your company is a rip off.

Could not fix anything, but it cost me $300 just to look at them 😡. I finally asked if he could repair/fix anything??? He really couldn’t answer the question.

Technician didn’t call with an ETA and claims to have called but no missed calls. Still billed $115. There is. O way to Call anyone from the company-all one way communication. The last information we had received said there would be a delay as parts were ordered. Then a text 4 minutes before they knocked on the door and no call.

My Samsung refridgerator quit working Oct.1, 2024. Being less than 1 year old it is supposed to be under warranty. Sears Home Service is Samsung’s “only “contracted authorized repair company ( apparently in a 150 mile radius). So Samsung made the service appointments. I was notified by Sears Homs Service only via text messages. The first service appointment was after a week after; Sears sent a text: rescheduled a week later, 2nd text: scheduled another week later, 3rd text : (the day of) scheduled two more weeks later, At this point I went out and bought a new refridgerator.4th text: scheduled another two weeks, I texted back: “don’t come, after waiting so long I decided to buy a new refrigerator. Next text from Sears: we’re coming in 3 Days, next text Nov 12,: We’re coming tomorrow. I texted back “don’t come”. Today, Sears text: we will be there this morning. Again , I text back , “don’t come”. At 10 am Sears Repair shows up, I said “go Aside from bad scheduling, Sears Home Service has terrible communication with customers. Their marketing team should realize use of text doesn’t set well with us older generation. A phone call would have been better, some people don’t do text. Going without a refrigerator for a month is no fun for anyone. Customer Service is a thing of the past

Service guy was good , but charging 80 dollars for a 15 dollar part was crazy!!!it code us 4 hundred and 30 dollars to fix a 15 dollar part!!! Will not be using your service again, that’s just greed.will be posting this on Facebook for sure! Not happy!!

Javan was excellent everyone else needs more training on their jobs. I had a terrible experience with everyone else I had contact with over the phone . Couldn't even get Corporate office to answer. I deserve with all I went through to talk to someone from Corporate office to call me. No one should go though that experience ever.