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802-552-4364
1111 Franklin Ave Reviews
Read reviews from customers who used our services at 1111 Franklin Ave
Total reviews
132
Average Rating
4.4/5
William F,
He was the nicest guy but couldn't solve the issue with the refrigerator.
Michael P,
Customer service response - We apologize for the inconvenience with the unresolved issue, Michael. Thank you for your feedback, and we're glad the technician was nice.
Sears Home Services on 1779227822035
The technician who came to adjust the previous technician's work was excellent and deserved the five stars given on last entry. To increase the manageability / logistics, the call service should be available with a live operator as long as technicians are working, even if outside 1-5 scheduled time. Automated systems cannot assist with all questions, and the cycle of automated choices and numbers to push is frustrating.
Dr. J,
Customer service response - We apologize for the frustration with the automated system, Dr. Johnson. Thank you for your feedback, and we're glad to hear the technician provided excellent service.
Sears Home Services on 1773015622818
I’ve waited for this technician to arrive at my house 5×4 times they canceled. They had to consult other technicians via telephone. Each person gave me a different answer as to what the problem was. I’m leaving this review before it disappears. My refrigerator is shown to be complete status, however not keeping cold.
Duane C,
Customer service response - We apologize for the repeated cancellations and confusion, Duane. Thank you for your feedback, and we'll work on improving our service and communication. Please contact us directly if you need further assistance.
Sears Home Services on 1771808063055
Tech worked swiftly . However the time given was not the time kept. My entire day was lost
Calvin S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1734934575686
The technician left the house after he told me that he has done what he can and a crew will be coming to clean the boiler. To date no one has come to clean the boiler.
Charmaine M,
Customer service response - We sincerely apologize for the inconvenience you experienced regarding the delay in cleaning your boiler. Thank you for bringing this to our attention, and we will make sure to address this issue immediately.
Sears Home Services on 1707374750332
John C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1734406970191
When I indicated on your web site of the repair that I needed for my dishwasher, you could have stated that you no longer issue those parts, instead of sending a technician to inform me of that and collect the $140.13 for a job not performed at all.
Andre C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774398125060
I had an appointment with Alexandr S. I took the day off from work. On the text link my appt kept getting postponed every hour. At 4pm the service technician let his car on the road , took a pic of my driveway and sent a text that no one was home. He did not pick up the phone and I wasted the whole day waiting. There is no customer service, just an automated voice service to make another appointment.
S C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770943605196
Horrible experience No one ever showed up or called
Michael M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1770943605234
