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1111 Franklin Ave Reviews
Read reviews from customers who used our services at 1111 Franklin Ave
Total reviews
132
Average Rating
4.4/5
I called and ask them to replace the lights in my fridge and they came charge me and said that I need the lights replace and charged me but didn’t replaced the lights. It was a total fraud. I didn’t need them to tell me I needed to replace the lights I already knew that. So I paid for them to come for five minutes to tell me what I already knew. I can’t believe in this day and age they got away with that. I want a refund.
Etwyn F,
Customer service response - We're really sorry to hear about your experience, Etwyn. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762300780162
I was given a price of $129:00 and the technician charged me $228:00. I will not be using Sears anymore.
Rodney S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760061010479
I don’t like that you can’t speak to a live person…
Steve D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755825133513
Andrew was lovely and knowledgeable. Your customer service is terrible. Can’t get a live person. Had appt for Friday set up by the technician they never called never showed up. Then get text that appt is for today. Finally my dryer is fixed. I will never use your company again and I will be all over social media to get others to use another companies as well. The 1 star is tor Andrew. You are a terrible company with horrendous customer service. Shame on you!!
Cheryl F,
Customer service response - We apologize for the trouble you've faced, Cheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737350611268
Sears just doesn’t care. It’s systems are not customer friendly. Impossible to get someone on the phone. Took 5 visits to complete the job. FIVE! Tech had a HORRIBLE attitude, misdiagnosed the problem, and ordered the wrong parts. Had to reorder new parts, which didn’t arrive on time. And when he installed the new part, he broke a different part that wasn’t broken in the first place! Ordered more parts. More visits. Inefficient. Waste of time. And, in the end, he was nasty, again, when I asked for an itemized invoice before I paid. Glad I did, as I was being charged for a part that wasn’t even used! He left the old parts and garbage at the house. Refused to take them with him. I will NEVER use this company again. Never thought I’d say that about Sears.
Linda S,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729432874548
This conpany has one guy that comes to see u dryer when u tell him About the problem his solution it's to tell u go and clean the tube and doesn't even take one minute to open the dryer to check was going on I request to the conpany to. Not send him again and requested another technician they send him again he insulted me he was so disrespectful has no professional and again said the same thing he screaming at me many times and walk away I don't recommend this conpany unless they fire this guy
Ac A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725419484343
Extremely disappointing experience. I waited all day for the technician, Jacob, who kept delaying his arrival and eventually canceled, asking me to reschedule. When he did come for the rescheduled appointment, he disregarded the notes in our service ticket, spent less than ten minutes on-site, and insisted there was no issue with the unit despite the clear problem. His lack of professionalism and rude demeanor were unacceptable. I do not recommend this service.
Johnny W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723162634359
Santo S,
Customer service response - Hi, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1720769999869
Customer service horrible. Tech reminded of the the cost at least three times as if I was not able to cover the fee. In addition, they don't except Amex card as a form of payment and live person when customer service was contacted. Horrible! Next time I will purchase a new machine.
Rosy,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719376511301
They no good never show up
Mohanie Z,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717987433513
