6600 Menaul Blvd NE Ste 700 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (225 reviews)

Peter M

April 02, 2025

The tech was very prompt and knowledgeable. It only took about 10 minutes for him to fix the unit. Excellent job.

Source: Google

Customer service response - Thank you for the 5-star review, Peter! We're happy to hear our technician was prompt and knowledgeable, and that your unit was fixed quickly.

Sears Home Services on April 01, 2025

Reg R

March 31, 2025

Although my part is discontinued, Mike did well I. Funding out.

Source: Google

Customer service response - Thank you for the 5-star review, Reg! We're glad to hear Mike was able to assist you with finding out about the part.

Sears Home Services on March 31, 2025

Joan K

March 19, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on March 18, 2025

Troy W

March 16, 2025
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on March 16, 2025

Dimitria S

March 13, 2025
Source: Google

Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on March 12, 2025

William T

March 10, 2025

Knowledgeable; pleasant; professional; on time. What more can one ask!

Source: Google

Customer service response - Thank you for the 5-star review, William! We're happy to hear you found our service knowledgeable, pleasant, and professional.

Sears Home Services on March 09, 2025

Martha H

February 20, 2025

On time , polite, diagnosed problem quickly. Seemed to be knowledgeable.

Source: Google

Customer service response - Thank you for the 5-star review, Martha! We're happy to hear you found our service timely and knowledgeable.

Sears Home Services on February 20, 2025

Elizabeth M

February 06, 2025

Fast and knowledgeable

Source: Google

Customer service response - Thank you for the 5-star review, Elizabeth! We're happy to hear you found our service fast and knowledgeable.

Sears Home Services on February 06, 2025

Mary H

January 31, 2025

Fast, professional service from a friendly service technician. I highly recommend this guy/service.

Source: Google

Customer service response - Thank you for the 5-star review, Mary! We're happy to hear you received fast and professional service from our technician.

Sears Home Services on January 30, 2025

Gail C

January 26, 2025

Robert was a knowledgeable and helpful technician. However, I found the Sears Appliance Repair service to be difficult this time. Initially, I was asked for the error code on the washer so that the technician would arrive with the proper part. I gave that information to Sears on my first call. Yet, the first technician who came to my home had to order the part and said it would take a week to arrive. The part arrived early, and I called for an earlier appointment. Robert then came and showed me that the part, which had been sent, was in fact defective. He had to re-order the part, and we set another appointment. At no time was I informed that I needed to notify Sears Appliance Repair when it arrived. But, AFTER the part arrived, my appointment was cancelled with the message that the part had not arrived. Once again I had to reschedule the appointment. I was without a washing machine for an unnecessary length of time. Robert repaired it in under 30 minutes, once we had the right part. It is also very difficult to have to hold open an entire day for Sears repair. it would be more user friendly if there could be an AM or a PM appointment.

Source: Google

Customer service response - Thank you for your feedback, Gail. We're glad to hear Robert was knowledgeable and helpful, but we apologize for the inconvenience and communication issues you faced. Please contact us directly if you need further assistance.

Sears Home Services on January 26, 2025

Average Rating: 4.4/5 (225 reviews)