6600 Menaul Blvd NE Ste 700 Reviews
Showing most recent reviews from verified customers of Sears Home Services
William T
Knowledgeable; pleasant; professional; on time. What more can one ask!
Customer service response - Thank you for the 5-star review, William! We're happy to hear you found our service knowledgeable, pleasant, and professional.
Sears Home Services on March 09, 2025
Martha H
On time , polite, diagnosed problem quickly. Seemed to be knowledgeable.
Customer service response - Thank you for the 5-star review, Martha! We're happy to hear you found our service timely and knowledgeable.
Sears Home Services on February 20, 2025
Elizabeth M
Fast and knowledgeable
Customer service response - Thank you for the 5-star review, Elizabeth! We're happy to hear you found our service fast and knowledgeable.
Sears Home Services on February 06, 2025
Mary H
Fast, professional service from a friendly service technician. I highly recommend this guy/service.
Customer service response - Thank you for the 5-star review, Mary! We're happy to hear you received fast and professional service from our technician.
Sears Home Services on January 30, 2025
Gail C
Robert was a knowledgeable and helpful technician. However, I found the Sears Appliance Repair service to be difficult this time. Initially, I was asked for the error code on the washer so that the technician would arrive with the proper part. I gave that information to Sears on my first call. Yet, the first technician who came to my home had to order the part and said it would take a week to arrive. The part arrived early, and I called for an earlier appointment. Robert then came and showed me that the part, which had been sent, was in fact defective. He had to re-order the part, and we set another appointment. At no time was I informed that I needed to notify Sears Appliance Repair when it arrived. But, AFTER the part arrived, my appointment was cancelled with the message that the part had not arrived. Once again I had to reschedule the appointment. I was without a washing machine for an unnecessary length of time. Robert repaired it in under 30 minutes, once we had the right part. It is also very difficult to have to hold open an entire day for Sears repair. it would be more user friendly if there could be an AM or a PM appointment.
Customer service response - Thank you for your feedback, Gail. We're glad to hear Robert was knowledgeable and helpful, but we apologize for the inconvenience and communication issues you faced. Please contact us directly if you need further assistance.
Sears Home Services on January 26, 2025
Christine W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 26, 2025
Charles P
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 21, 2025
David P
Still waiting for confirmation on repairs on my Kenmore dryer
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 19, 2025
Chris C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 02, 2025
Peggidy Y
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 30, 2024
