6600 Menaul Blvd NE Ste 700 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lou H
The technician was on time! She was very polite and put the washer back in place! I highly recommend her services.
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 03, 2024
Jan D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 03, 2024
Lisa S
He was professional, on time, informative, i Thank him very much
Customer service response - Thank you for the 5-star review, Lisa! We're pleased to hear that you found our technician professional, punctual, and informative.
Sears Home Services on November 05, 2024
Stacie F
Raphael was awesome. He was friendly, knowledgeable and professional. I wish more techs were like him. Thank you Raphael!
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 31, 2024
Major C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 31, 2024
Karen M
Michael was very professional, arrived quickly and completed the job nicely! Very satisfied with the service!!
Customer service response - Thank you for the 5-star review, Karen! We're delighted to hear that Michael provided professional and efficient service, leaving you very satisfied.
Sears Home Services on October 29, 2024
Jon V
Great service. Fast, on time, reliable, and knowledgeable. Very happy with the service. Ralph was our technician, and he was excellent. He did clean work and was cheerful the entire time.
Customer service response - Thank you for the 5-star review, Jon! We're thrilled to hear that Ralph provided fast, reliable, and knowledgeable service, and that you were very happy with the experience.
Sears Home Services on October 27, 2024
Jacqueline
Dryer quit working and got an appointment in 24h. Good communication before arrival. Identified the problem quickly. Pleasant repair person. 100% satisfied.
Customer service response - Thank you for the 5-star review, Jacqueline! We're happy to hear you were satisfied with the prompt appointment, good communication, and pleasant service.
Sears Home Services on October 23, 2024
Marlene A
This particular technician was great. The system used to schedule repair appointments is horrible. I had three prior appointments that were no shows. You can’t call anyone and get a live person. Responses from me to an AI generated text went unanswered. I had to go back to the warranty company to be transferred several times only to get connected to someone in India. That didn’t help me with local no shows. So three no shows was 12 hours of my time and my last phone call was 2.5 hours to finally speak to someone. This is lousy customer service on the front end. I’m so disappointed. I was happy with the tech and my issue seems to be fixed.
Customer service response - Thank you for your feedback, Marlene. We're glad to hear you were happy with the technician and that your issue was resolved, but we apologize for the scheduling difficulties and lack of communication you experienced.
Sears Home Services on October 23, 2024
Mollie S
Mike was great, helpful, fixed the issue, and was pleasant to have help us out.
Customer service response - Thank you for the 5-star review, Mollie! We're thrilled to hear that Mike was helpful, pleasant, and successfully fixed the issue.
Sears Home Services on October 22, 2024
