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400 NJ-38 Reviews
Read reviews from customers who used our services at 400 NJ-38
Total reviews
275
Average Rating
4.6/5
Carnesia H,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1758845902305
Dorothy C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1758763081396
meta C,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1758504162354
He gave me great advice and service. I was not planning to purchase warranty but he helped me make the right decision.
Darlene G,
Customer service response - Thank you for your positive feedback, Darlene! We're glad to hear you received great advice and service, and that our technician helped you make the right decision regarding the warranty.
Sears Home Services on 1758503106619
Bob took his time and explained everything. Went above and beyond. Thanks Bob !!
Linda M,
Customer service response - Thank you for your positive feedback, Linda! We're glad to hear Bob went above and beyond and took the time to explain everything.
Sears Home Services on 1757654540605
Excellent service. Ken was very helpful and gave us insights about the issue. Also he gave us maintenance tips related to the Washing machine, Highly impressed with the service and resolution of the issue. Highly recommended.
Supriya P,
Customer service response - Thank you for your positive feedback, Supriya! We're glad to hear Ken was helpful and provided valuable insights and maintenance tips for your washing machine. We appreciate your recommendation!
Sears Home Services on 1757549674118
The technicians, Ryan and Kenneth, did a Great Job. The corporate scheduling aspect needs improvement. Customers can expect to get messages early the day of service with an expected arrival time. After that expect additional messages throughout the day saying the arrival time is delayed. This sometimes goes through the afternoon, and sometimes it is a no show repair appointment. Of course, you won’t get the cancellation message until the day after the appointment, after you have been waiting at home the previous day. When you call the first time, you can’t speak to a person, only AI. You must call back a second time, after going through all of the VM prompts from the first call, and then you can finally speak to someone. And that person is at a centralized customer service center who can only tell you the same update from the text messages you already received. From there expect to be xferred several times, each time giving your name and contact info, with no one taking responsibility for your issue.
William G,
Customer service response - Thank you for your positive feedback about Ryan and Kenneth, William! We apologize for the scheduling issues and communication challenges you faced, and appreciate your patience and understanding.
Sears Home Services on 1757379008995
Very courteous and professional.
Malcolm E,
Customer service response - Thank you for your positive feedback, Malcolm! We're glad to hear our service was courteous and professional.
Sears Home Services on 1756081840917
Markie_j B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754955869435
Technician was professional and provided information about the repair.
Jamie V,
Customer service response - Thank you for your positive feedback, Jamie! We're glad to hear our technician was professional and informative about the repair.
Sears Home Services on 1754878670743
