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400 NJ-38 Reviews
Read reviews from customers who used our services at 400 NJ-38
Total reviews
285
Average Rating
4.6/5
Ryan was very nice & professional & explained everything in terms I could re-explain to my family.
T C,
Customer service response - Thank you for your feedback! We're glad to hear Ryan was nice, professional, and explained everything clearly.
Sears Home Services on 1790364884773
Thomas K,
Customer service response - Thank you for the amazing 5-star review, Thomas! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790093057847
Did a very thorough job , and wax very considerate wearing the booties in the house . Thank you for the wonderful service.
Petra J,
Customer service response - Thank you for your feedback, Petra! We're glad to hear the technician was thorough and considerate during the service.
Sears Home Services on 1789748670175
Rob was excellent.
Brian F,
Customer service response - Thank you for your feedback, Brian! We're glad to hear Rob provided excellent service.
Sears Home Services on 1789582040951
Great guy very nuce
Mary,
Customer service response - Thank you for your feedback, Mary! We're glad to hear you had a great experience with our team.
Sears Home Services on 1789573603830
I was very impressed with the quick response to my issue. The technician was very knowledgeable about my problem. Unfortunately the cost of repair to a 10+ year old refrigerator was 1/2 of the cost of a brand new one. I declined the repair.
John J,
Customer service response - Thank you for your feedback, John! We're glad to hear you were impressed with the quick response and the technician's knowledge, even though you decided not to proceed with the repair.
Sears Home Services on 1788610889973
I was very impressed with Ken and his Professionalism customer service excellent excellent technician went through to explain everything to me about what was going on with the dryer even about the parts that were ordered. He's very easy to work with, and he explained things to you in detail very clearly where that the customer. I would recommend Ken for any job that you have out there for him. He's a very very detail technician. Who cares about satisfying the customer. Thank you for sending Ken
Jacquelynn B,
Customer service response - Thank you for your feedback, Jacquelynn! We're glad to hear Ken's professionalism and detailed explanations impressed you, and that he provided excellent customer service.
Sears Home Services on 1788360557756
He goes over and beyond wonderful worker
Christina B,
Customer service response - Thank you for your feedback, Christina! We're glad to hear the worker went above and beyond.
Sears Home Services on 1788222376254
Ryan was very nice. He figured out and diagnosed the problem right way. He was able to clean out the clog and fix the issue. He is very comprehensive with his process.
Rita W,
Customer service response - Thank you for your feedback, Rita! We're glad to hear Ryan was nice, comprehensive, and efficient in diagnosing and fixing the issue.
Sears Home Services on 1787432463779
Excellent service
Jason M,
Customer service response - Thank you for your feedback, Jason! We're glad to hear you were happy with the excellent service.
Sears Home Services on 1787165509295
Mary T,
Customer service response - Thank you for the amazing 5-star review, Mary Beth! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785348407428
Joseph was our technician who checked our Refrigerator today and he was GREAT!! He checked the entire refrigerator. He explained everything that he was checking as he went along and answered my questions, which was very nice of him too!! He was professional, and courteous being mindful of vacuuming up stray particles to keep the floor clean, which I truly appreciated. So glad we had Joseph as our technician today, but he hasn't been the only great technician that has come out to service this Refrigerator - All our technicians have treated us with dignity and respect and we have appreciated the terrific service we have received over the years. Thanks Joseph and all the technicians who helped in the past as well. KEEP UP THE GOOD WORK!!
A M,
Customer service response - Thank you for your feedback, A Marie! We're glad to hear Joseph was thorough, professional, and courteous, and that you've consistently received terrific service from our technicians.
Sears Home Services on 1785014339766
He was very professional and knew his job…..
Rick M,
Customer service response - Thank you for your feedback, Rick! We're glad to hear he was professional and knowledgeable.
Sears Home Services on 1784977882385
Overall good experience
Soni's S,
Customer service response - Thank you for your feedback! We're glad to hear you had a good experience.
Sears Home Services on 1784922196206
joshua B,
Customer service response - Thank you for the amazing 5-star review, Joshua! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784868673751
He was very helpful and gentleman!
Ela G,
Customer service response - Thank you for your feedback, Ela! We're glad to hear he was helpful and a gentleman.
Sears Home Services on 1784586331623
Jeanette K,
Customer service response - Thank you for the amazing 5-star review, Jeanette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784122381077
Absolutely the best- great guy
David P,
Customer service response - Thank you for your feedback, David! We're glad to hear you had a great experience with our technician.
Sears Home Services on 1784119041505
Ryan was wonderful--a consummate professional and true expert. He was very thorough in his assessment of my washing machine, and took his time explaining to me the issue and potential solutions. I really appreciated his expertise and fully trusted his recommendations and opinions. Note: I've used Sears Appliance Repair service several times and will say the quality of the overall experience has gone down significantly since my last appointment. While it was easy to book my service online, dealing with the AI agents they've implemented was extremely frustrating.
Kathryn D,
Customer service response - Thank you for your feedback, Kathryn! We're glad to hear Ryan was a consummate professional and thorough in his assessment, and we apologize for the frustration with the AI agents.
Sears Home Services on 1783963336268
Mercedes S,
Came to the door with a smile. Very respectful and professional. Thank you Joseph
Fiona W,
Customer service response - Thank you for your feedback, Fiona! We're glad to hear Joseph was respectful, professional, and greeted you with a smile.
Sears Home Services on 1782929419529
Tech was very nice and they are always on time. They do a great job
amy S,
Customer service response - Thank you for your feedback, Amy! We're glad to hear the tech was nice, punctual, and did a great job.
Sears Home Services on 1782579925346
Steven is a great technician, rate him a 5 or more across the board..
Gwendolyn D,
Customer service response - Thank you for your feedback, Gwendolyn! We're glad to hear you rate Steven so highly as a technician.
Sears Home Services on 1782418933144
Jules is an absoltue professional. Spends the time to do the job right. Sears, you have a top notch employee who serves your clients well.
Michael W,
Customer service response - Thank you for your feedback, Michael! We're glad to hear Jules is a professional who takes the time to do the job right and serves our clients well.
Sears Home Services on 1782000259618
Robert was friendly and extremely knowledgeable.
jeff M,
Customer service response - Thank you for your feedback, Jeff! We're glad to hear Robert was friendly and extremely knowledgeable.
Sears Home Services on 1781178118923
