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400 NJ-38 Reviews
Read reviews from customers who used our services at 400 NJ-38
Total reviews
294
Average Rating
4.6/5
Marian B,
Customer service response - Thank you for the amazing 5-star review, Marian! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1794135980605
Steven was incredible. Kept in contact with me and arrived when he said he would. It was obvious that he knew exactly what he was doing. He was professional and friendly. He was very respectful of my home and the dishwasher.
The M,
Customer service response - Thank you for your feedback! We're glad to hear Steven was incredible, professional, and respectful while servicing your dishwasher.
Sears Home Services on 1793831972246
Michelle B,
Customer service response - Thank you for the amazing 5-star review, Michelle! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1793722161658
The service was exceptional! Robert was extremely knowledgeable and quick.
Rebecca B,
Customer service response - Thank you for your feedback, Rebecca! We're glad to hear Robert provided exceptional service and was knowledgeable and quick.
Sears Home Services on 1792325967748
Ryan Trimmer was the technician assigned to come out and fix our dryer. Within minutes he had diagnosed and corrected the problem with parts available on his truck. He was very personable and transparently explained everything which I appreciated. He cleaned up and we were quickly back in business. Ryan then explained the Warranty and Credit Card situation and how we could save quite a bit upon signing up. We agreed to go forward and he attempted to sign us up. What followed was 2 hours of chaos. Ryan could not connect to the system that allowed us to register for the credit card, no matter what he tried. Over and over his attempts produced a message saying there was a problem please try again later. There was no work around. He made several calls that were either not answered due to it being the weekend or not having a path on the automated call systems. He tried so many ways and we felt so bad for him. Ultimately we had to give up due to time constraints. Ryan deserves so much credit for not giving up but it was not fair that there was no available support for him. In that, you lost a Credit Card sale.
dekhands,
Customer service response - Thank you for your feedback! We're glad to hear Ryan was personable and efficient in fixing your dryer, though we're sorry for the issues encountered with the credit card registration.
Sears Home Services on 1791816168661
Sears Appliance Service is very efficient. Received notifications for tge appointment along with updates. I was even able to reschedule my appt to an earlier date when the parts arrived early. Kenneth, my Technician was very knowledgeable and professional.
Darlene H,
Customer service response - Thank you for your feedback, Darlene! We're glad to hear you appreciated the efficient service and that Kenneth was knowledgeable and professional.
Sears Home Services on 1790562384349
Robert was VERY professional. Thank you!!!
Robert K,
Customer service response - Thank you for your feedback, Robert! We're glad to hear Robert was very professional during your service.
Sears Home Services on 1790562480583
Ryan was very nice & professional & explained everything in terms I could re-explain to my family.
T C,
Customer service response - Thank you for your feedback! We're glad to hear Ryan was nice, professional, and explained everything clearly.
Sears Home Services on 1790364884773
Thomas K,
Customer service response - Thank you for the amazing 5-star review, Thomas! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790093057847
Did a very thorough job , and wax very considerate wearing the booties in the house . Thank you for the wonderful service.
Petra J,
Customer service response - Thank you for your feedback, Petra! We're glad to hear the technician was thorough and considerate during the service.
Sears Home Services on 1789748670175
Rob was excellent.
Brian F,
Customer service response - Thank you for your feedback, Brian! We're glad to hear Rob provided excellent service.
Sears Home Services on 1789582040951
Great guy very nuce
Mary,
Customer service response - Thank you for your feedback, Mary! We're glad to hear you had a great experience with our team.
Sears Home Services on 1789573603830
I was very impressed with the quick response to my issue. The technician was very knowledgeable about my problem. Unfortunately the cost of repair to a 10+ year old refrigerator was 1/2 of the cost of a brand new one. I declined the repair.
John J,
Customer service response - Thank you for your feedback, John! We're glad to hear you were impressed with the quick response and the technician's knowledge, even though you decided not to proceed with the repair.
Sears Home Services on 1788610889973
I was very impressed with Ken and his Professionalism customer service excellent excellent technician went through to explain everything to me about what was going on with the dryer even about the parts that were ordered. He's very easy to work with, and he explained things to you in detail very clearly where that the customer. I would recommend Ken for any job that you have out there for him. He's a very very detail technician. Who cares about satisfying the customer. Thank you for sending Ken
Jacquelynn B,
Customer service response - Thank you for your feedback, Jacquelynn! We're glad to hear Ken's professionalism and detailed explanations impressed you, and that he provided excellent customer service.
Sears Home Services on 1788360557756
He goes over and beyond wonderful worker
Christina B,
Customer service response - Thank you for your feedback, Christina! We're glad to hear the worker went above and beyond.
Sears Home Services on 1788222376254
Ryan was very nice. He figured out and diagnosed the problem right way. He was able to clean out the clog and fix the issue. He is very comprehensive with his process.
Rita W,
Customer service response - Thank you for your feedback, Rita! We're glad to hear Ryan was nice, comprehensive, and efficient in diagnosing and fixing the issue.
Sears Home Services on 1787432463779
Excellent service
Jason M,
Customer service response - Thank you for your feedback, Jason! We're glad to hear you were happy with the excellent service.
Sears Home Services on 1787165509295
Mary T,
Customer service response - Thank you for the amazing 5-star review, Mary Beth! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785348407428
Joseph was our technician who checked our Refrigerator today and he was GREAT!! He checked the entire refrigerator. He explained everything that he was checking as he went along and answered my questions, which was very nice of him too!! He was professional, and courteous being mindful of vacuuming up stray particles to keep the floor clean, which I truly appreciated. So glad we had Joseph as our technician today, but he hasn't been the only great technician that has come out to service this Refrigerator - All our technicians have treated us with dignity and respect and we have appreciated the terrific service we have received over the years. Thanks Joseph and all the technicians who helped in the past as well. KEEP UP THE GOOD WORK!!
A M,
Customer service response - Thank you for your feedback, A Marie! We're glad to hear Joseph was thorough, professional, and courteous, and that you've consistently received terrific service from our technicians.
Sears Home Services on 1785014339766
He was very professional and knew his job…..
Rick M,
Customer service response - Thank you for your feedback, Rick! We're glad to hear he was professional and knowledgeable.
Sears Home Services on 1784977882385
Overall good experience
Soni's S,
Customer service response - Thank you for your feedback! We're glad to hear you had a good experience.
Sears Home Services on 1784922196206
joshua B,
Customer service response - Thank you for the amazing 5-star review, Joshua! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784868673751
He was very helpful and gentleman!
Ela G,
Customer service response - Thank you for your feedback, Ela! We're glad to hear he was helpful and a gentleman.
Sears Home Services on 1784586331623
Jeanette K,
Customer service response - Thank you for the amazing 5-star review, Jeanette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784122381077
Absolutely the best- great guy
David P,
Customer service response - Thank you for your feedback, David! We're glad to hear you had a great experience with our technician.
Sears Home Services on 1784119041505
