400 NJ-38 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
He was excellent, very thorough. You could tell he was very experienced.
Veronica K, Medford, NJ
Professional service
Thomas was professional and polite. A good representative of the company
Gary G, Marlton, NJ
Experienced and dedicated.
Kenneth was knowledgeable and easily explained what the problem was. He worked with our Home Warrantee program to get a good outcome. He quickly made repairs and was courteous. I would be happy to have him come back again.
Lori J, Mount Laurel, NJ
Knowledgeable veteran
Tom, was great from beginning to the end. Overal great experience, very knowledgeable and polite. I would recommend Tom to anyone. Please highlight him for his years of service !
Brandon K, Mount Laurel, NJ
Outstanding Technician
Kenneth arrived in a timely manner as communicated by the text messages. He was friendly and professional. He was able to diagnose the problem with our gas dryer and rectify the problem for us.
Glen P, Mount Laurel, NJ
Ken was excellent.
My technician, Ken, was friendly, knowledgeable and fixed the issue with my dryer quickly. He did a great job cleaning up. I will say that the Sears automated system is horrible. It sent text after text and email after email asking me to confirm my appointment and even though I did each time I received texts saying I never confirmed my appointment and it would be cancelled and I would be charged. I finally had to call to get the appointment to confirm. An hour after my service was completed and the technician had left, I received a call confirming the appointment that was over. Fix your automated system! The only thing that would get me to use Sears for repairs again is that the technicians are always good. The rest of dealing with Sears repair is a nightmare.
Susan L, Moorestown, NJ
Diagnostic
Technician was very knowledgeable and appreciated his feedback on my dryer.
Felicia M, Palmyra, NJ
Excellent Service
Tom was timely, kind, listened to my concerns, worked efficiently, and took the time to explain everything. I could not have asked for better service. Thank you.
Heather W, Cherry Hill, NJ
Service
Kenneth was great and explained everything when he came to check the 1st time. Even on the second visit to install the part, he was on time and did a great job and left everything cleamed.
Bhavesh P, Cinnaminson, NJ
Service call
Service person explained the situation in detail after the diagnostic test. He was clear about what had to be done. He was professional and courteous.
Eileen G, Cherry Hill, NJ
