Appointment Lookup
802-552-4364
400 NJ-38 Reviews
Read reviews from customers who used our services at 400 NJ-38
Total reviews
275
Average Rating
4.6/5
The technician was very knowledgeable, thorough, professional and friendly. He also took the time, to provide us instruction and review of proper wash load distribution and care of the washing machine!!!
Cynthia B,
Customer service response - Thank you for leaving us a positive review! We truly appreciate your feedback and are glad to hear that our technician was knowledgeable, thorough, professional, and friendly. We also appreciate that he took the time to provide you with instruction and review the proper wash load distribution and care of your washing machine.
Sears Home Services on 1705463871942
shamecca W,
Customer service response - Thanks for the great rating, Shamecca! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1786108517532
My technician, Tom, was very patient, kind, and efficient. I gave 4 stars solely because the repair window is so large - a full day - when it would be much more convenient to plan around a 3 or 4 hour window as most others do & although they have a place to provide you with an ETA on the day of, it is blank so you have no idea when your technician is arriving even when they are "on their way." Their website also states if you refresh the page you will get live updates on the ETA, but that remains blank & the map is static so you only see your technician's route, not where they are on it.
Rena B,
Customer service response - Thank you for your feedback, Rena! We're glad to hear Tom was patient, kind, and efficient. We apologize for the inconvenience with the repair window and appreciate your suggestions for improvement.
Sears Home Services on 1762472848640
Illon O,
Customer service response - Thanks for the great rating, Illon! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758070564428
I could have been told kid this $1.25 fix over the phone “duck tape”, come on! I’ll be using the warranty soon.
marsha H,
Customer service response - We apologize for the inconvenience, Marsha. We appreciate your feedback and hope your next experience with us meets your expectations.
Sears Home Services on 1734409735900
Terri H,
Customer service response - Thanks for the great rating, Terri! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1724295346864
Trying to get in touch of a person is horrible. My first scheduled appointment Was from 1pm to 5pm. I received notification at 9:30 AM that my technician was in Route. My second appointment was for 8 am, And I received a confirmation that my technician would be here between 1 and 5. There have been website issues for over 2 weeks, and I have not been able to get any further information. I think it would be beneficial for your customers if you did a system upgrade. Technician did a good job. He came in completed his task cleaned up and left, no complains.
Eric P,
Customer service response - We apologize for the communication and scheduling challenges you experienced, and appreciate your suggestion on system upgrades. Thank you for highlighting our technician's good work and for your patience.
Sears Home Services on 1717601666157
Your service man gave me the wrong diagnostic so you came but could not fix the dryer. You Still charged me then I had to go and look to buy a new machine so I’ve been without a dryer for two weeks
MIchael F,
Customer service response - We apologize for the incorrect diagnosis and inconvenience, Michael. Thank you for your feedback, and we recommend contacting us directly to discuss this further.
Sears Home Services on 1777911422042
I need a repair service and they sent a maintenance person who was very nice but couldn't do anything to help us
Tim D,
Customer service response - We apologize for the inconvenience, Tim. Thank you for your feedback, and we recommend contacting us directly to resolve this matter.
Sears Home Services on 1768266483300
Unable to diagnose any issue technician believes it was electrical failure issue?
Bob D,
Customer service response - We apologize for the uncertainty regarding the diagnosis, Bob. We appreciate your feedback and will work on improving our diagnostic process.
Sears Home Services on 1755130386947
