400 NJ-38 Reviews

Absolutely horrible customer service. You can expect to talk to AI and then get a tech come out that doesn't want to be working and doesn't know the first thing about communicating personally or communicating at the most basic level, period. On the positive side, booking the appointment was relatively simple, considering you're talking to an AI agent the whole time. They came out to my house to look at a refrigerator to diagnose a no cooling issue and showed up on schedule. That's it for the positives. The tech(I don't recall his name and I can't find the information because the link they send erases his name after he shows up), doesn't say hello when at the door, he walks in and immediately discloses the diagnostic charge...which is fine. He spent maybe 10 minutes and then just says "it needs a new pump" and claims a $1800 cost to repair. I ask him for more details and he just puts his phone down on the table and says that's what you need to replace. Again, zero detail, zero engagement from him as a "professional". The worst part of all of this had to be the whole rejecting the repair and paying the diagnostic fee through some janky poorly made app, followed by a phone call that shows as spam on my phone. The whole process was uncomfortable with the tech explaining things as if I didn't know how to read or use a phone in a very condescending tone, cold, unfriendly. I can't recall the last time I had an interaction with a service agent or tech be this unpleasant. I will never recommend or use this service again.

I'm not satisfied with the details of the technician he didn't fix or find the problem I want a refund of my money now.

I had to pay $140 for a diagnostic fee to be told that if I wanted the repair done that the earliest appointment is 12 days from now for a refrigerator. That’s a scam. If you can’t get out here within 48 hours, then you should give people the diagnostic feedback. The technician was awful and he talked at me and rushed me along to make a decision and he could care less about Sears or customers. When you call you can’t talk to a human it’s an AI function and your chat feature doesn’t even allow people to ask questions. It’s a yes, no response that takes you down an algorithm that you want. This was a truly awful experience and I will never ever use repair again and I will not recommend Sears to anyone who asks

I called and set up a service for my riding lawn mower. Tech came in poke a hole in the fuel cap that was blocked with dust and charged me $ 232. Mower did not started after he left. This seems unfair and over prized no justification for this kind of service. I called to get a follow up fix, I got the AI, and need to wait over two weeks.

Horrible

This is the 8th visit and the washing machine need to be replaced it's still not fixed. Technician started machine it doesn't fill up and then he asked to put clothes in the machine which he just left in the machine the clothes wet and walked out. He wasn't even there a good 15 minutes it's recorded on my Ring doorbell. I had to wring out the clothes and bail out the water. Got someone from the protection plan on the phone and he would not verify that the machine needs replacement. This being going on since May I'm at my witts end and about to take legal action with Nydia Han channel 6 action news consumer reporter. So moving forward how are you going to resolve this matter. Also this is costing me money at the laundry mat and a $50 laundry reimbursement the gave me in May and we going in September is ridiculous. I hope to hear from you very soon. A very disappointed 😞 😔 customer.

You sent a technician out that couldn’t fix an ac unit. He didn’t even have a ladder to look at it. Terrible service

AVOID THIS ORGANIZATION AT ALL COSTS. I booked the appointment days in advance. They requested confirmation the day prior, which I did. My appointment windows was 8 am - 5 pm. At 3:30 pm, when I still hadn't received notification, I began calling and only getting automated systems. After 30 minutes and switching phones, I finally got a real person who informed me that someone would reach out to me with an update. I received a call 19 minutes before the end of the service window to reschedule my appointment to the next week as the technician was not going to make it today. I waited at home all day long after taking a day off work for nothing. I asked for a manager and was informed one would be texted to call me. That never happened. Completely unreliable and not customer oriented.