3710 US Highway 9 Ste 1100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jordan T
Friendly, efficient, took the time to explain what he was doing, explain the furnace system and answer any questions. 1000000/10 job.
Customer service response - Thank you for your positive feedback, Jordan! We're thrilled to hear that you received friendly and efficient service with thorough explanations.
Sears Home Services on December 15, 2024
robert H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 16, 2024
Neal K
Matthew always does a great job and really explains things which makes it easy to understand.
Customer service response - Thank you for your positive feedback, Neal! We're glad to hear that Matthew consistently provides great service and clear explanations.
Sears Home Services on December 11, 2024
Josephine M
Hector was very efficient and a very nice person
Customer service response - Thank you for your positive feedback, Josephine! We're glad to hear that Hector provided efficient service and made a positive impression.
Sears Home Services on December 08, 2024
John C
Jim was experienced and provided excellent service.
Customer service response - Thank you for your positive feedback, John! We're glad to hear that Jim's experience and excellent service met your expectations.
Sears Home Services on December 01, 2024
Mary C
Great job. Thanks for your help. Service was easy and he went step by step through what he was looking for. Most appreciate his help. Well done
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear that the service was easy and thorough, and that you appreciated the step-by-step assistance.
Sears Home Services on November 23, 2024
Marquesa L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 23, 2024
Suzanne D
Excellent service!
Anne B
Scheduling service with this company started out easy with the initial phone call. From that point on dealing with them was horrible. I never experienced anything so bad. It was all done by bots and AI. So there were 2 days of no show tech appointments for which i had to wait around all day from 8-5 and beyond because I was assured I was the next stop. Then after a Third scheduled appointment 4 texts from bots telling me my appointment was at risk of being cancelled because I hadn’t confirmed when each time I had confirmed. Once the technicians got there, there were 2 visits, they were excellent and personable. I surely didnt take out the lack of communication on them, but if this comoany doesn't get back to human scheduling and contact, or get someone knowledgeable to monitor the AI functioning I will never use them again. Sears can do much better at least for the sake of their technicians if not their customers. The 5 stars is solely for their techs and not their back office. That gets zero stars.
Customer service response - Thank you for your detailed feedback, Anne. We're sorry for the scheduling issues you faced and appreciate your patience. We're glad to hear our technicians provided excellent service, and we'll work on improving our communication process.
Sears Home Services on November 21, 2024
Phil P
Extremely professional and explained everything to me
Customer service response - Thank you for your positive feedback, Phil! We're glad to hear that our team provided professional service and clear explanations.
Sears Home Services on November 18, 2024
