3710 US Highway 9 Ste 1100 Reviews

Well, We are not what he said bec we don’t understand him n all I sask him question so he said I don’t know and can’t help n said I have to call Choice Home Warranty n I felt bad n upset

Not a knowledgeable. Finds the reasons not resolve the issue

Job not finished and received notifications completed and ticket closed. Plan terrible. *** Tried calling back and your automated system unable to connect to live agent and not able to schedule for tech to come back. Since your tech never finished job and closed order pr-maturely! I never thought Sears would have such an unprofessional tech and service!

He didn’t come What rating do you want I sat home the whole day waited Can’t call any one to speak to a live person

I received forged repair estimates for today’s visit. No one was at my house as scheduled today. I waited all day and I lost time at work. On top of that you go through a million channels to speak to a human. You get a bot. When you get a person there’s no reasonable resolution. I’ve had Sears warranty for years. I used to praise the high quality of service. Their service has gone wayyyy downhill

The technician did not show but youe text message said he did. I have a ring doorbell as well and was home all day for the second time with a no show. I have a warranty I paid for and want my dishwasher fixed.

The repair man was very nice and knew his stuff - but Sears is awful!!! The price for the repairman just to walk in and do nothing is a crime. I found the same part that I needed on Amazon for $20. They wanted to charge me $100 just for the part and close to &400 for the labor!!! I ordered the part from Amazon and will be fixing it myself!!! I just wish I could get my $130 house all fee back from Sears. What a scam!!! Very upsetting!!!!

Sears never showed up but thanks for giving us an eight hour window and I lost another days pay. I can’t afford working with you. It’s now cost me over $300.

If you contact Sears home services repair and you see this name, Mark W as your technician run! He was here today to replace my drain hose on my dishwasher. He was having an awful lot of trouble getting it on the dishwasher and I was beginning to wonder if this man was experienced. Well, it didn’t take me long to answer that question. After he got it on finally, he pushed the dishwasher in and it didn’t go all the way back. He said I can’t get it any further so I said why not? He said it won’t go any further because the dishwasher hose is larger than the other one. Does that make sense? Sears ordered this part to be delivered to me and it was the exact same size! Again incompetent and an excuse. I told him why don’t you lower the legs have more room and he said no it’s actually the width , it doesn’t get any worse than this but it does! When he attempted to put the screws into the sides of the dishwasher, he didn’t put the screws all the way flush with the cabinet so the plugs would not go in easily. I told him the posts on the plugs were hitting the head of the screws so what does he do, cuts the posts on the plug and tries to hit it with pliers to get it in! Can’t make this up. Ready for grand finale of his gross incompetence???!! He turns on dishwasher, says it’s working, doesn’t even stay 2 minutes to check to see if there are any leaks and rushes out the door. So after 20 minutes, I decided to go in the basement to check to see if it was leaking and I screamed not only was it leaking, but water was coming through my ceiling tile onto my wall to wall carpeting in the basement. Total incompetent technician I called Sears. I spent two hours trying to rectify this problem and got nowhere. Beware beware of Sears repair services and technician Mark. He is a nightmare and incompetent.