3710 US Highway 9 Ste 1100 Reviews

I have been waiting for a refund of 53 bucks for the first technician never cleaning my dryer that I paid for cleaning during the service. It's been over 30days still waiting for the refund. 33 days seems ridiculous to wait for my money back. The whole process was disappointing...I can see why sears reputation has gone down hill.

Horrible home service dept.!!

I would give them less than 1 star if possible,DO NOT USE THIS COMPANY! The absolute worst experience I have ever had, no sense of urgency at all. I've been without an AC for over a month and each visit takes 10 days for someone to come back because they don't have the parts on them and the company can't be bothered to schedule something sooner. You get the same I'm sorry nonsense when you call their customer service line after waiting 45 minutes every single time just to speak to someone. The last straw was a technician not being "assigned" properly so after waiting 10 days for the 3rd time the appointment had to be rescheduled. Utterly disgusting service by a company who couldn't care less about anyone,stay very far away from this company. From other reviews they all seem very negative as well so I shouldn't be so surprised that they're terrible.

Appointment doesn't mean anything to sears. They can cancel at appointment 5 mins prior to the schedule time; lack minimum courtesy to provide a reason for cancelation. Once canceled you would loose your slot in the queue. I wonder what kind of a system they use to manage appointments. I wouldn't even wanna talk about their telephone system. For a cancelled appointment the dial in system doesn't want you to talk to an agent. Test your luck and patience; wait on the line for 2 hours to hear ludicrous responses. I wish google let's me rate a negative

I am so sorry that I couldn't give less than one start. They repaired my washer in January at a cost of $400.00. six months later, same thing, except this time it's the same parts plus another at a cost of $656.00. At this price I could have bought another washer, but the person waiting for the repair at my home just paid the money. Parts were ordered and they were to come back today to install. No one showed. I spent an hour on the phone and spoke only to people who barely spoke English. I asked for a superviser to call. Was told they would call back in one hour. 1 1/2 hrs later I get a robo-call that says I need to reschedule today's appoint. So I have paid Sears over $1,000 to repair my washer, which still is not repaired, no one has showed up to do the repair and I can't get a person on the phone to answer for their actions. I used to be a Sears fan, but no more. Please people - save yourself from this scam and go to a local repairman.

Waited a week for the appointment, stayed home all day. Technician showed up hours late and didn’t call me. Just walked up and left before I had a chance to answer the door

the service person was excellant, courteous and relatively prompt. the office was totally unavailable, uncontactable, discourteous, unavailable, and totally reliant on a horrible computer-only system. human contact was nonexistent. infuture because of that I will be using another company.

Worst possible service. Technician came out on 05/31 for my Kenmore Elite refrigerator making a lot of noise. Vacuumed the back of the fridge without even bothering to open it & said it would be ok. The noise became louder at night. Asked for the technician to come out again. Came back on 06/01 — was hesitant to even open the back panel — opened the back & decided the fan was broken & would order a new one that would come to my home in a week’s time. While putting the fridge back broke my water line & told me to go to Home Depot & ask one of my sons to fix it — shut off my water supply & did not even address the damage he did. I’ve called Sears 30/40 times in since 06/01 as my fridge is under warranty but absolutely no answer. They sent me $300 for spoilt food but have not bothered to repair ( the parts are no longer available as this refrigerator is no longer made — bought in 2021) or replace as the warranty states. Never ever work with Sears. I have reported it to the BBB as I’m a senior citizen living without a fridge for a month & a half in this heatwave.

Worst service ever. Technician showed first time saying my GE fridge needed the fan replaced. He then ordered the parts and scheduled the second appointment one week later. After a few days I have not received anything, so I called Sears to inquire about the order status. I got connected 66 MINUTES later. The representative said the parts have delivered to the technician’s side and everything is ready for the second appointment to replace the fan. Today, the technician showed as scheduled and of course NO parts. He has to order the parts again and reschedule the repair next Monday. I don’t want to continue with Sears anymore. I called again and after 30 minutes and 4 transfers, the rep said he cannot cancel the repair for me because the system is in maintenance. He asked me to call back on Monday, which is supposed to be the repair day. I asked what if the technician shows up before you can “cancel” my order. The rep said actually he didn’t see any coming appointment in the system and no parts has been ordered yet. What??? It’s a broken system. Nobody knows what they’re doing. There’s no words can be trusted. They tell you one thing today and will say a completely opposite thing tomorrow. I still don’t know how I can cancel my repair. DO NOT use Sears.

Teck replaced ordered part but did not check to see if dryer was actually heating as that was the original problem !!!!