1500 S Willow St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Peggy A
Professional, educated, patient and awesome!
Customer service response - Thank you for your feedback, Peggy! We're happy to hear our technician was professional, educated, and patient during your service.
Sears Home Services on June 10, 2025
Peter
Technician was prompt, knowledgeable, focused yet very pleasant and explained each step as he went along. Very, very grateful and pleased.
Customer service response - Thank you for your feedback, Peter! We're happy to hear our technician was prompt, knowledgeable, and provided clear explanations throughout the service.
Sears Home Services on June 09, 2025
Elizabeth C
Philip was polite, worked well until the job was completed, answered questions, and showed me what the problem and why the part need to be replaced.
Customer service response - Thank you for your feedback, Elizabeth! We're happy to hear that Philip was polite, thorough, and informative during the repair.
Sears Home Services on June 09, 2025
Kristen T
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 08, 2025
Russell C
Mark was excellent...great job and courteous..thanks again
Customer service response - Thank you for your feedback, Russell! We're happy to hear that Mark did an excellent job and was courteous.
Sears Home Services on June 05, 2025
Marian R
The gentleman was prompt and did a tuneup on our lawnmower told me that I didn’t need new blades, but I chose to get new ones anyway told me how I could save money on an air filter by buying it myself and just dropping it in which was nice. All in all was great
Customer service response - Thank you for your feedback, Marian! We're happy to hear our technician provided prompt service and helpful advice on maintaining your lawnmower.
Sears Home Services on May 26, 2025
Jonny
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 14, 2025
Diana V
Technician was prompt and very professional sharing great maintenance knowledge. I would definitely use the service again
Customer service response - Thank you for your feedback, Diana! We're happy to hear our technician was prompt and professional, and that you found the maintenance knowledge helpful.
Sears Home Services on May 08, 2025
Paul S
Got it right on the parts, fixed and working perfectly. Getting the parts took a month, this was before Tariffs and trade disruption, I could have shaved 2 weeks off the delay if I bought the part from Amazon. Sears customer service is abysmal, they shuffle you about using Samantha an AI bot that can't help you, it intercepts your calls so you can't speak to a human unless you use a different phone. When you do get thru the team in India is only slightly more helpful. Really a shame.
Customer service response - Thank you for your feedback, Paul! We're happy to hear the repair was successful, but we're sorry for the delays and communication issues you experienced. Please contact us directly so we can assist you further.
Sears Home Services on May 05, 2025
Mandi L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 28, 2025
