1500 S Willow St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Janice G
Russ M
Ruben was great. Professional, courteous and friendly. He fixed my problem on my fridge. I can't recommend Sears Home Services though. 100% AI. Can't get through to a human. And the company never conveyed deteiled description of problem, which I gave to the them.
Customer service response - Thank you for your feedback, Russ! We're happy to hear Ruben was professional and courteous, but we're sorry for the communication issues you experienced. Please contact us directly so we can assist you further.
Sears Home Services on July 10, 2025
Donald J
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on July 07, 2025
Eric K
Fast and cost effective. Truly a perfect experience.
Customer service response - Thank you for your feedback, Eric! We're happy to hear you had a fast and cost-effective experience with us.
Sears Home Services on June 25, 2025
Davy C
Mark has been great through this whole experience.
Customer service response - Thank you for your feedback, Davy! We're happy to hear that Mark has been great throughout your experience.
Sears Home Services on June 25, 2025
ELAINE B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 19, 2025
Doug A
Mark was quick and very knowledgeable.
Customer service response - Thank you for your feedback, Doug! We're happy to hear that Mark provided quick and knowledgeable service.
Sears Home Services on June 19, 2025
Peggy A
Professional, educated, patient and awesome!
Customer service response - Thank you for your feedback, Peggy! We're happy to hear our technician was professional, educated, and patient during your service.
Sears Home Services on June 10, 2025
Peter
Technician was prompt, knowledgeable, focused yet very pleasant and explained each step as he went along. Very, very grateful and pleased.
Customer service response - Thank you for your feedback, Peter! We're happy to hear our technician was prompt, knowledgeable, and provided clear explanations throughout the service.
Sears Home Services on June 09, 2025
Elizabeth C
Philip was polite, worked well until the job was completed, answered questions, and showed me what the problem and why the part need to be replaced.
Customer service response - Thank you for your feedback, Elizabeth! We're happy to hear that Philip was polite, thorough, and informative during the repair.
Sears Home Services on June 09, 2025