1500 S Willow St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul S
Got it right on the parts, fixed and working perfectly. Getting the parts took a month, this was before Tariffs and trade disruption, I could have shaved 2 weeks off the delay if I bought the part from Amazon. Sears customer service is abysmal, they shuffle you about using Samantha an AI bot that can't help you, it intercepts your calls so you can't speak to a human unless you use a different phone. When you do get thru the team in India is only slightly more helpful. Really a shame.
Customer service response - Thank you for your feedback, Paul! We're happy to hear the repair was successful, but we're sorry for the delays and communication issues you experienced. Please contact us directly so we can assist you further.
Sears Home Services on May 05, 2025
Mandi L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 28, 2025
Ocean M
Ruben was quick and courteous. Diagnosed the problem and gave us our best options.
Customer service response - Thank you for your feedback! We're happy to hear that Ruben provided quick and courteous service while diagnosing the problem and offering the best options.
Sears Home Services on April 28, 2025
Loren B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 22, 2025
Doug S
Jonathan was polite, efficient and professional during both of his visits to our home!
Customer service response - Thank you for your feedback, Doug! We're pleased to hear that Jonathan provided polite, efficient, and professional service during his visits.
Sears Home Services on April 15, 2025
Brian M
Outstanding process with easy notifications and updates as to our technician’s arrival. All in very easy to do business with and a very solid job by our technician.
Customer service response - Thank you for your feedback, Brian! We're happy to hear you found our process easy and that our technician did a solid job.
Sears Home Services on April 15, 2025
Nancy F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 13, 2025
Yvonne S
Very helpful, would recommend Sears service. I was kept well informed about the arrival time, and they were able to diagnose the problem.
Customer service response - Thank you for your feedback, Yvonne! We're happy to hear you found our service helpful and well-communicated.
Sears Home Services on April 03, 2025
Joel D
Technician Mark was incredible as I had multiple issues with stove which was not communicated to him nor were the instructions provided by manufacturer. But didn’t stop him from fixing stove after researching online and using his many years of experience to troubleshoot your fix all of the problems. After waiting 4+ months to have stove fixed I realize how valuable and rare someone like Mark is … whatever your paying him it is not enough!!
Customer service response - Thank you for your feedback, Joel! We're thrilled to hear that Mark's expertise and dedication made a difference in resolving your stove issues.
Sears Home Services on April 02, 2025
Luc-Henri L
Fantastic experience, technician was very knowledgeable and knew exactly what the problem was and how to address it.
Customer service response - Thank you for your feedback, Luc-Henri! We're happy to hear our technician provided a knowledgeable and effective service.
Sears Home Services on April 02, 2025
