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1500 S Willow St Reviews
Read reviews from customers who used our services at 1500 S Willow St
Total reviews
221
Average Rating
4.6/5
Waiting 2 weeks for an appointment, called the morning of to tell me it’s been rescheduled for 2 more weeks. Unacceptable from a service company.
Ernie G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357871478
Dish washer won't stop leaking now
david C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721104506915
The Repairman Philip was wonderful, knowledgeable and respectful but the automated system to schedule, reschedule and cancel appointments is very frustrating. My appointment was rescheduled several times, often on the same day the service was supposed to occur. Some of the automated info was false, provided repair schedule dates that were obviously wrong. The whole experience was utterly confusing and frustrating. It is impossible to get a hold of a real person who can help. I don’t know if I will be using Sears Home Services again just because I don’t ever want to deal with the automated system again.
Susanne R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327518547
Nothing got fixed machine still not dumping ice. Now been with out it for almost 3 weeks and they have to schedule another technician to come out a week later to then figure out what’s wrong.
Matt G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707442501619
I wish I could give them zero stars. Cancelled our service appointment ten minutes beforehand. Never dealt with such an unprofessional company before. There's a reason Sears is circling the drain. Just go ahead and flush this useless company the rest of the way.
Kevin B,
Customer service response - Thank you, Kevin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707532609040
Never again. I took an entire day off from work to sit from 8am to 5pm and wait for a repair person who NEVER SHOWED UP despite the appointment being confirmed by Sears the day before and the day of. This is not okay. No communication. No update about a time. Not even an updated window. Nothing. No way to call anyone to get any information. The worst customer service I have encountered. Never again. Never.
kate K,
