1500 S Willow St Reviews

The tech was very friendly and personal and professional as well as keeping my kitchen clean , he was great!! The service as a whole not reflecting on the tech but the company was terrible, multiple times of sending the wrong parts , multiple service dates blown off with no communication that nobody wasn't showing up, multiple days of work missed due to extreme lack of communication on Sears part I wouldn't recommend this company to anyone because of this, I could have just bought a new fridge in the two months of time waiting for Sears service to show up and not having a fridge for two months wasn't fun

Tim was great but no service was provided due to no Model or serial number. This was already known Prior to him coming out. I contacted sears (where I bought the appliance from) as suggested by Tim. But am still out of service.

Sears service tech did a good job fixing our electric range considering issue of difficulty in obtaining parts. Sears customer service was poor in terms of notifying us of a delay and the fact that tech was not going to be here on day selected, We weren't called nor could we reach customer service. Overall we are disappointed in Sears service, Web site makes contacting customer service difficult if not impossible. Considering annual cost of service contract this is unacceptable.

Literally can't take to a human!! I'll take my business to someone that can answer the phone.

Rubin (their tech for LG) is not answering my phone calls and not returning calls.

He didn’t do anything I hadn’t already done. He thinks it was on demo but I had already checked that online and it still doesn’t work. Worthless

Waited all day for repair on a Monday. Supposed to be here between 8am and 5pm. 4:19pm sends me an email that my appointment is rescheduled to Tuesday of next week. All day waiting for a TEXT of when technician will arrive. This is for a refrigerator, another week with out a fridge. Don't try calling all you get is AI robots who tell you there are no humans to take your call. Totally lost me as a customer!

Tech was fine. But the scheduling was horrible. Somewhere between 8am and 5 pm? So I have to take the whole day off, just to have them reschedule after the tech was 2 hours late? Yeah this happened twice. This is just horrible service.

I had scheduled for a fridge repair in July or july 2023. They ordered a part, however they somehow moved my scheduled time for repair for a later date. I couldn't stay without a fridge, I canceled the repair and called another person who came repaired and actually never needed the ordered parts. However they had already taken 684 dollars out of my account for the part and repair that was never done. Up to date im still following on my refund. Talked with several people, get the same information but my money hasn't been sent. Recieved email in Feb that my refund has been processed, today talked with another agent telling me to wait for another 7 business days after getting reassured last week that I only needed to wait for 4 days. A lot of time spent to try to get to live agents. Very poor services.

We have been waiting since November to get our refrigerator fixed. Today is the third time that they have canceled Last minute the day that they were supposed to come for service. We have taken three days off from work. We’ve been eating out since November., other than what we can purchase and not have to refrigerate. I would never ever ever recommend them. Unfortunately, The fridge is warranty, so we are stuck using them and stuck with them when they feel like they want to show up. when you call all you get his voicemail or AI. You are never able to speak to a person.