1500 S Willow St Reviews

Read reviews from customers who used our services at 1500 S Willow St


Total reviews

221


Average Rating

4.6/5

November 05, 2025
Overall rating

He fixed it. Only negative was dirty boots left a small mess near the appliance. Maybe use booties.

Joanne O,

Customer service response - Thank you for your feedback, Joanne! We're happy to hear the issue was fixed, and we apologize for the mess. We will remind our technicians to use booties in the future.

Sears Home Services on 1762390809045

August 04, 2025
Overall rating

victoria T,

Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.

Sears Home Services on 1754365204972

July 16, 2025
Overall rating

After A month and a half (6/4 to 7/15) waiting to get the refrigerator fixed it was finally completed today. It has been frustrating to get the service and technician out here in a timely manner, and just hope that the issue has been completed as of today.

Jim L,

Customer service response - Thank you for your feedback, Jim! We're sorry for the delay in getting your refrigerator fixed and understand your frustration. Please contact us directly if you need further assistance.

Sears Home Services on 1752716809272

October 22, 2024
Overall rating

Mark W,

Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.

Sears Home Services on 1729575510640

July 17, 2024
Overall rating

Keith J,

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on 1721276484315

March 11, 2024
Overall rating

Our technician was right on time and diagnosed the problem as well as going above to make sure we understood what the problem was and why it happened

rebecca N,

Customer service response - We're happy to hear that our technician exceeded your expectations with his timing and explanation of the problem. Thank you for choosing us for your appliance repair needs.

Sears Home Services on 1710205425872

February 13, 2024
Overall rating

Excellent advice. Prompt, clean efficient.

Brian C,

Customer service response - Thank you for your positive review! We are glad to hear that you found our advice excellent and that our service was prompt, clean, and efficient. We appreciate your feedback!

Sears Home Services on 1707929813231

October 14, 2023
Overall rating

Dorothy C,

October 16, 2023
Overall rating

Quickly assessed issues and generated estimate for work. Communication could have been better for expected arrival time.

Jim S,

November 08, 2023
Overall rating

The technician was prompt in the arrival time and repair time. Issue was fixed. The only complaint I have is the technician left large amounts of dryer lint all around the machine. Otherwise, I was satisfied with the service.

Amy W,

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