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1500 S Willow St Reviews
Read reviews from customers who used our services at 1500 S Willow St
Total reviews
221
Average Rating
4.6/5
Literally can't take to a human!! I'll take my business to someone that can answer the phone.
Patrick C,
Customer service response - We apologize for the trouble you've faced, Patrick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778114261175
Rubin (their tech for LG) is not answering my phone calls and not returning calls.
John W,
Customer service response - Thank you for your feedback, John! We're happy to hear that our technician was knowledgeable and friendly.
Sears Home Services on 1773704925614
He didn’t do anything I hadn’t already done. He thinks it was on demo but I had already checked that online and it still doesn’t work. Worthless
Deborah N,
Customer service response - We're really sorry to hear about your experience, Deborah. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754009193041
Waited all day for repair on a Monday. Supposed to be here between 8am and 5pm. 4:19pm sends me an email that my appointment is rescheduled to Tuesday of next week. All day waiting for a TEXT of when technician will arrive. This is for a refrigerator, another week with out a fridge. Don't try calling all you get is AI robots who tell you there are no humans to take your call. Totally lost me as a customer!
Ron F,
Customer service response - We apologize for the trouble you've faced, Ron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753141657169
Tech was fine. But the scheduling was horrible. Somewhere between 8am and 5 pm? So I have to take the whole day off, just to have them reschedule after the tech was 2 hours late? Yeah this happened twice. This is just horrible service.
jim R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752808505248
I had scheduled for a fridge repair in July or july 2023. They ordered a part, however they somehow moved my scheduled time for repair for a later date. I couldn't stay without a fridge, I canceled the repair and called another person who came repaired and actually never needed the ordered parts. However they had already taken 684 dollars out of my account for the part and repair that was never done. Up to date im still following on my refund. Talked with several people, get the same information but my money hasn't been sent. Recieved email in Feb that my refund has been processed, today talked with another agent telling me to wait for another 7 business days after getting reassured last week that I only needed to wait for 4 days. A lot of time spent to try to get to live agents. Very poor services.
Conso O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1743727155954
We have been waiting since November to get our refrigerator fixed. Today is the third time that they have canceled Last minute the day that they were supposed to come for service. We have taken three days off from work. We’ve been eating out since November., other than what we can purchase and not have to refrigerate. I would never ever ever recommend them. Unfortunately, The fridge is warranty, so we are stuck using them and stuck with them when they feel like they want to show up. when you call all you get his voicemail or AI. You are never able to speak to a person.
Pamela M,
Customer service response - We apologize for the trouble you've faced, Pamela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738723414236
Waiting 2 weeks for an appointment, called the morning of to tell me it’s been rescheduled for 2 more weeks. Unacceptable from a service company.
Ernie G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357871478
Dish washer won't stop leaking now
david C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721104506915
The Repairman Philip was wonderful, knowledgeable and respectful but the automated system to schedule, reschedule and cancel appointments is very frustrating. My appointment was rescheduled several times, often on the same day the service was supposed to occur. Some of the automated info was false, provided repair schedule dates that were obviously wrong. The whole experience was utterly confusing and frustrating. It is impossible to get a hold of a real person who can help. I don’t know if I will be using Sears Home Services again just because I don’t ever want to deal with the automated system again.
Susanne R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327518547
