Appointment Lookup
802-552-4364
1500 S Willow St Reviews
Read reviews from customers who used our services at 1500 S Willow St
Total reviews
221
Average Rating
4.6/5
Got it right on the parts, fixed and working perfectly. Getting the parts took a month, this was before Tariffs and trade disruption, I could have shaved 2 weeks off the delay if I bought the part from Amazon. Sears customer service is abysmal, they shuffle you about using Samantha an AI bot that can't help you, it intercepts your calls so you can't speak to a human unless you use a different phone. When you do get thru the team in India is only slightly more helpful. Really a shame.
Paul S,
Customer service response - Thank you for your feedback, Paul! We're happy to hear the repair was successful, but we're sorry for the delays and communication issues you experienced. Please contact us directly so we can assist you further.
Sears Home Services on 1746496029265
Mandi L,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1745882114069
Ruben was quick and courteous. Diagnosed the problem and gave us our best options.
Ocean M,
Customer service response - Thank you for your feedback! We're happy to hear that Ruben provided quick and courteous service while diagnosing the problem and offering the best options.
Sears Home Services on 1745883396659
Loren B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1745363816380
Quick repair no parts needed dirty orifice on the burner.
Michael C,
Customer service response - Thank you for your feedback, Michael! We're happy to hear our technicians have been excellent, but we're sorry for the scheduling and communication challenges you've faced. Please contact us directly so we can assist you further.
Sears Home Services on 1744941238426
Jonathan was polite, efficient and professional during both of his visits to our home!
Doug S,
Customer service response - Thank you for your feedback, Doug! We're pleased to hear that Jonathan provided polite, efficient, and professional service during his visits.
Sears Home Services on 1744761076887
Outstanding process with easy notifications and updates as to our technician’s arrival. All in very easy to do business with and a very solid job by our technician.
Brian M,
Customer service response - Thank you for your feedback, Brian! We're happy to hear you found our process easy and that our technician did a solid job.
Sears Home Services on 1744761853209
Nancy F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1744592916271
Very helpful, would recommend Sears service. I was kept well informed about the arrival time, and they were able to diagnose the problem.
Yvonne S,
Customer service response - Thank you for your feedback, Yvonne! We're happy to hear you found our service helpful and well-communicated.
Sears Home Services on 1743726999199
Technician Mark was incredible as I had multiple issues with stove which was not communicated to him nor were the instructions provided by manufacturer. But didn’t stop him from fixing stove after researching online and using his many years of experience to troubleshoot your fix all of the problems. After waiting 4+ months to have stove fixed I realize how valuable and rare someone like Mark is … whatever your paying him it is not enough!!
Joel D,
Customer service response - Thank you for your feedback, Joel! We're thrilled to hear that Mark's expertise and dedication made a difference in resolving your stove issues.
Sears Home Services on 1743641720247
